Assistant Manager

Horizon Realty Advisors LLC•Renton, WA

About The Position

The Assistant/Accounting Manager reports to the Property Manager and their main responsibility is to manage all leasing, marketing and collection efforts for the property. This includes but is not limited to: supporting the efficient operation of the property, collecting, and posting of rent, exceeding budgeted occupancy, supervising the Leasing Professionals, maintaining excellent resident relations through superior customer service, and stepping in to run the property in the Property Manager's absence. The Assistant/Accounting Manager will assist the Property Manager with hiring decisions, training of team members, and ensuring the property is compliant with OSHA standards. Additionally, the Assistant/Accounting Manager will ensure all state, federal, and/or local laws relating to Fair Housing are being upheld.

Requirements

High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
Excellent interpersonal skills with good sales and customer service skills.
Must have excellent communication and people skills, with the ability to deliver and receive challenging conversations.
Strong organizational and administrative abilities.
Strong leadership skills. Ability to effectively lead a team.
Ability to work independently and prioritize.
Thorough knowledge of company policies, safety standards, Fair Housing laws, and OSHA guidelines.

Responsibilities

Collects all rent, posts rent, and takes action on delinquent rent in accordance with HRA standards and all applicable laws.
Performs weekly, monthly, and quarterly lease file audits as needed to ensure scheduled billing, concessions, and all applicable paperwork is correct and ready for move-in day for all prospective residents and renewals.
Performs weekly, monthly, and quarterly audits of scheduled billing, insurance participants, resident account ledgers, other income charges, etc. in accordance with HRA standards.
Processes Financial Move Out (FMO) statements for past residents in a timely manner and in accordance with state laws.
Maintains positive resident relations through superior service.
Consults with prospective residents to identify requirements and budgets, then matches these needs with available floor plan options. Conducts phone, online, and tour sales with prospective and current residents.
Research property, market, and university demographics. Has a thorough understanding of the property's target demographic and uses knowledge/strategies to reach the property's desired audience with all digital marketing efforts.
Trains, develops, and evaluates leasing team members in accordance with company policies. Establishes effective communication methods with their team.
Shops competitor's properties in person and/or over the phone.
Heads up social media representation and presence for the property.
Leads marketing outreach programs at local universities, student groups, and fraternity/sorority houses.
In conjunction with Leasing Team, develops, plans, and executes all resident events and activities while staying in line with budget.
Participates in the daily operations of the property. Tours property daily to ensure it is neat, tidy, attractive, and in good repair. Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces.
Reviews background/credit checks of prospective residents and makes final screening decisions in accordance with the property's standard rental criteria.
Performs weekly audit of property website, ILS's, prelease and renewal numbers, internal lease tracker/source, and property system (such as Entrata) to ensure accurate specials/rates are being advertised/charged and accurate numbers are being reported.
Conducts weekly market survey of property’s competitors. Maintains consistent, thorough knowledge of the market.
Develops a Marketing Plan with the Property Manager and Corporate Team.
Assists with turn walks prior to move-ins, as well as any other turn-related duties as directed.
Trains the Leasing team on HRA standards for lead management and follow-up. Monitors lead management and immediately corrects if HRA standards are not being met.
Ensures signs/banners and point of purchases (POP) follow HRA standards.