Assistant Manager

Jack in the Box, Inc.•Patterson, CA

65d•$21 - $22

About The Position

Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

Requirements

High School Diploma, G.E.D. or equivalent required.
Internal Promote: Minimum of 1+ years experience as a Shift Leader or 1 year experience as an Assistant Manager in a customer service environment; must be 100% certified in all workstations.
External Recruit: Minimum of 3 years experience as an Assistant Manager with some P&L responsibility.
Must be at least 18 years old
Must complete Assistant Manager training classes
Must be ServSafe certified.
Requires ability to speak, read, and write effectively in English
Excellent interpersonal skills
Ability to perform and understand basic math concepts (addition, subtraction, multiplication, division)
Proven analytical skills
Good organization and planning skills.
Is a self-starter who takes initiative and willingly accepts responsibility.
Working knowledge of personal computers and related software applications.
Must possess a valid driver's license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants/business locations as required.
Demonstrates integrity and ethical behavior.
Ability to stand and walk approximately 85%-95% of shift
Ability to lift and carry 10-65 lbs
Ability to move freely throughout the restaurant
Ability to operate restaurant equipment and drive a motor vehicle.
Ability to operate a computer keyboard.

Nice To Haves

Associate's or Bachelor's degree preferred.

Responsibilities

Recruits, selects, trains, develops, and evaluates restaurant employees.
Monitors staffing levels to ensure sufficient development and talent
Ensures systems for training employees on workstations are fully implemented and adhered to by management and team members
Identifies and develops internal candidates for management and Team Leader positions.
Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain
Creates a restaurant environment that friendly, fun, clean, and safe
Treats all employees with care and respect
Motivates and inspires employees to achieve high performance while adhering to Company procedures
Recognizes and rewards employees appropriately.
Understands and utilizes JIB systems, processes, and tools
Complies with all state and federal labor laws and regulations.
Manages daily activities to achieve excellence in restaurant operational performance.
Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality.
Monitors adherence with all JIB systems, procedures, and food safety requirements
Reviews practices and modifies as needed to continuously improve the guest experience.
Maintains visibility and interaction with guests
Responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution.
Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance.
Serves as a role model for excellent guest service.
Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each Period, including I&E, quality and service reports, health inspections, HACCP, etc
Identifies trends and consults with management on implementing action plans for improvement
Uses data to analyze business results
Contacts regional and CSC resources as needed.
Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business
Considers cost/benefit impact of financial decisions and works to protect the JIB brand.
Monitors costs and adherence to budget and restaurant goals.
Performs other related duties, tasks and responsibilities as required, assigned and directed.