Assistant Manager

Citizen Potawatomi Nation•Shawnee, OK

60d•Onsite

About The Position

The assistant manager is responsible for assisting the Store Manager in executing the mission, vision and purpose for the store. He/she assists the store manager with the day-to-day operations of the store. Implements strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Maintains store appearance and product presentation to company standards. Provides support to sales associates during peak periods or when scheduling conflicts arise. He/she must be familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others.

Requirements

Must have a High School diploma or GED equivalent

Responsibilities

Ensure that each customer receives outstanding customer service by providing outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service.
Responsible for training, developing and communicating with all associates as well assess performance on a regular basis.
Implement and maintain customer service standards
Maintain all merchandising standards; display presentation, signing standards and monitor inventory levels
Plan and assign daily goals, task, and assignments. Assure proper completion through follow-up
Assist in monitoring sales performance through the analysis of sales reports and comparison-shopping. Assist in adjusting strategies
Maintain adherence to all store policies and procedures, as well as tribal.
Management of all office tasks including management of funds, receiving, and inventory
Perform other duties and projects as required by management