Assistant Manager

BEST FRIENDS PET CARE INC•Ashland, MA

10h•$20 - $22•Onsite

About The Position

Our Junior Den Leader(s), focused on delivering 5-star service to our human and furry guests and looking out for their health, well-being, comfort, and overall happiness. We are seeking an experienced and energetic manager in the veterinary, hotel, retail, or restaurant industry to join our management team. This is a hands-on position working with people and pets in a boarding facility/salon. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

Requirements

Must profess a love of pets
Must have previous pet and supervisory experience
Great interpersonal and customer service skills
Good, basic computer skills; Excel and Word
Community outreach
Budget and labor planning
Retail and service sales
Financial reporting
Facility management
Must be able to work weekends, evenings and holidays

Responsibilities

Manage all personnel matters at the direction of the Center Manager: recruit, hire, train, promote, counsel, and dismiss Associates
Responsible for cash management including accepting cash, check and credit payments for resort services and for end-of-day cash drawer balance
Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
Schedule staff for work assignments
Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort
Administer all medications to pet guests as required
Provide strong customer service and salesmanship
Maintain appropriate inventory of supplies; Reorder and restock as necessary. Shop for miscellaneous supplies as needed
Manage the computer reservation system
In absence of the Center Manager, manage daily bank deposits and address all Center needs to maintain a safe, comfortable environment for pets and Associates
Assist Center Manager with monitoring financial reports and statistics. Prepare and distribute required statistical and financial data
Promote and market Best Friends’ programs and services internally and to the outside community at large
Performs other duties as may be assigned from time to time by the Center Manager or District Manager
Recruit, hire, train, promote, counsel, and dismiss Associates
Responsible for cash management
Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
Schedule staff for work assignments
Maintain center budget
Ensure their safety, security, and comfort of our pet guests
Administer medications to pet guests
Provide strong customer service and salesmanship
Resolve customer complaints timely
Maintain appropriate inventory of supplies; Reorder and restock as necessary
Manage the computer reservation system
Assist Center Manager with monitoring financial reports and statistics.
Promote and market Best Friends’ programs and services internally and to the outside community at large
Establish and maintain network connections with the community in which the Center is located