Assistant Manager

Lenny's Payroll, LLC•Bourbonnais, IL

41d

About The Position

Description Position Responsibilities Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location · Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service · Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction · Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement · Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards · Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up or resources have been provided · Promotes an environment focused on customer service, satisfaction and store cleanliness · Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity · Helps perform and supervise all minor maintenance tasks; follows procedures for additional repairs and maintains work orders · Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals · Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement · Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products · Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs · Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions · Ensures promotional signage and displays are properly updated per guidelines · Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels · Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed · Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities · Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees · Ensures that employees are properly trained to order merchandise and products · Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed · Follows and complies with all health and sanitation procedures and adheres to safe work practices · Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion · Completes other duties as assigned by Management

Requirements

High School Diploma or GED
Minimum 2 years previous supervisory experience required
Retail experience a plus
Completion of required training program
Basic Computer Skills
Good understanding of SAP functions and navigation
Excellent communication skills and the ability to research and resolve issues
Knowledge of ways to handle customer and employee injuries, incidents and accidents
Ability to perform repeated bending, kneeling, twisting and overhead reaching
Ability to stand for an entire shift (8-10 hours)
Ability to frequently lift between 5 to 20 pounds
Ability to occasionally lift up to 50 pounds
Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods including Holidays
Must have a valid Driver’s License

Nice To Haves

Retail experience a plus

Responsibilities

Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location
Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up or resources have been provided
Promotes an environment focused on customer service, satisfaction and store cleanliness
Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
Helps perform and supervise all minor maintenance tasks; follows procedures for additional repairs and maintains work orders
Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products
Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs
Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions
Ensures promotional signage and displays are properly updated per guidelines
Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels
Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
Ensures that employees are properly trained to order merchandise and products
Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed
Follows and complies with all health and sanitation procedures and adheres to safe work practices
Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
Completes other duties as assigned by Management