Assistant Manager, Hagerty Garage & Social - Van Nuys, California

Hagerty

5d•Onsite

About The Position

As a Hagerty Garage + Social Assistant Garage Manager, you will work with the General Manager to establish a profitable business through client management, vehicle management, and maintaining a presentable facility. Ready to get in the driver’s seat? Join us! What You’ll Do Provide exceptional customer service for our Members. Work with senior management to lease garage spaces to ensure maximum occupancy. Conduct facility tours, accurately outlining services and offerings to prospective members. Collaborate with the Car Concierge to execute vehicle logistics, including check-in, parking, and preparation for pickup. Actively manage and update key boxes, accounting for all cars within the facility. Manage client registration. Ensure facility cleanliness at all times. Own the client servicing relationship. Working directly with clients to facilitate their vehicle service needs. Assist the Car Concierge with washes and details when necessary. Partner with the Car Concierge to coordinate and execute service work, ensuring all jobs are completed in a timely fashion. Maintain the client database, ensuring all records are up-to-date and member inquiries are addressed in a timely manner. Work with other Hagerty team members on an as-needed basis to create the best possible member experience. This Might Describe You Minimum of 2 years of management experience in an automotive logistics environment. Passion and enthusiasm for cars, automotive culture, customer service, operational excellence and a team-oriented mindset. Demonstrated ability to deliver a high level of customer service. Comfortable working in a dynamic, service-focused environment. Experience in automotive related sector. Ability to move and operate a variety of high-end vehicles with care and professionalism. Valid Driver’s License and good standing driving record. Must be available to travel for events and work some nights and most weekends. Must be able to perform physical tasks (lifting up to 50 lbs, standing and walking for long periods of time). Strong problem-solving abilities and attention to detail. Ability to effectively communicate verbally and in writing. Proficient user of MS Office products: Word, Excel and PowerPoint. Impeccable attendance record. Other things to note This role is on-site, at our Hagerty Garage + Social, located in Van Nuys, California Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart. EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Requirements

Minimum of 2 years of management experience in an automotive logistics environment.
Passion and enthusiasm for cars, automotive culture, customer service, operational excellence and a team-oriented mindset.
Demonstrated ability to deliver a high level of customer service.
Comfortable working in a dynamic, service-focused environment.
Experience in automotive related sector.
Ability to move and operate a variety of high-end vehicles with care and professionalism.
Valid Driver’s License and good standing driving record.
Must be available to travel for events and work some nights and most weekends.
Must be able to perform physical tasks (lifting up to 50 lbs, standing and walking for long periods of time).
Strong problem-solving abilities and attention to detail.
Ability to effectively communicate verbally and in writing.
Proficient user of MS Office products: Word, Excel and PowerPoint.
Impeccable attendance record.

Responsibilities

Provide exceptional customer service for our Members.
Work with senior management to lease garage spaces to ensure maximum occupancy.
Conduct facility tours, accurately outlining services and offerings to prospective members.
Collaborate with the Car Concierge to execute vehicle logistics, including check-in, parking, and preparation for pickup.
Actively manage and update key boxes, accounting for all cars within the facility.
Manage client registration.
Ensure facility cleanliness at all times.
Own the client servicing relationship.
Working directly with clients to facilitate their vehicle service needs.
Assist the Car Concierge with washes and details when necessary.
Partner with the Car Concierge to coordinate and execute service work, ensuring all jobs are completed in a timely fashion.
Maintain the client database, ensuring all records are up-to-date and member inquiries are addressed in a timely manner.
Work with other Hagerty team members on an as-needed basis to create the best possible member experience.