Assistant Manager

APPALACHIAN MOUNTAIN CLUB•Gorham, NH

34d•Onsite

About The Position

Calling all outdoor enthusiasts! Join the Appalachian Mountain Club (AMC) in our mission to protect the Northeast and Mid-Atlantic Appalachian region, ongoing since 1876. Our values encompass diversity, inclusivity, trust, and respect for the environment. As an employee, you'll gain access to enriching programs, policies, and procedures that enable you to drive real change. If you're ready to explore, protect, and create memories within a dynamic community, apply now be a part of the AMC team! The Pinkham Notch Assistant Manager is part of the leadership team at the Pinkham Notch Visitor Center providing top quality public service and a positive first impression in fulfilling the needs of visitors and guests to this busy AMC outdoor program center. The Assistant Manager is a front-line employee responsible for monitoring daily operations and making key decisions that benefit our guests, visitors and the overall mission of AMC. The Assistant Manager will work closely with the General Manager to oversee all lodging and hospitality operations with a focus on the Visitor Center and Information Desk. Close cooperation and coordination with other AMC departments are essential to the success of the position. AMC facilities are critical providers of high-quality education, safety, outdoor recreation and conservation services to tens of thousands of outdoor enthusiasts annually. Operated on public land, our partnership with the United States Forest Service and close cooperative ties to state and local authorities demand that our services be the best we can possibly produce. The Assistant Manager will work with employees and volunteers to ensure this end.

Requirements

Strong leadership coupled with exceptional customer service skills
Experience working with a team within a detail-oriented, fast-paced environment.
Passion for AMC’s Mission and getting people outdoors is essential.
Computer competency (O365, Salesforce, Point-of-Sale)
Excellent written and verbal communication skills
Prior visitor center or hospitality experience.
Strong computer literacy, with emphasis on Microsoft 365
Physical abilities required: Most work is performed in a standard office environment. Must be able to stand, sit, walk, climb stairs, and occasionally lift up to 30 pounds from floor to waist high.
Must be willing to work weekends, holidays, and evenings. We are open 365 days a year.

Nice To Haves

Wilderness medical certification is desirable.
Driver’s license with acceptable driving record is preferred (to support the Shuttle services as needed)

Responsibilities

Assist the Manager in facility and staff management, with a focus on the Visitor Services Center.
Provide a welcoming, inclusive atmosphere for visitors and staff. Actively promote and provide up to date information on the services and programs of the AMC.
Hire, train, supervise, schedule, and evaluate all Visitor Services (Information Desk) employees.
Work Information Desk shifts on a regular basis to provide consistent coverage and oversight.
Promote the growth of the AMC through membership sales.
Work hand in hand with management staff to monitor inventory and maintain general upkeep and increase sales in the retail stores.
Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.
Participate in the Manager on Duty schedule. Act as primary facility decision maker in the absence of the Manager.
Support the work of the Kitchen Team through the facilitation of positive guest interactions during meals, trail lunch and deli sales, posting and promoting menus, and assisting guests who have questions or dietary needs.
Work to meet AMC retail and membership sales targets as assigned to support the club’s public service efforts.
Work with Retail staff to determine product selection and to ensure proper stock is available. Take a leadership role in fulfilling inventory management and sales responsibilities in the retail and vending areas.
Serve as the primary point of contact for the Gear Rental Equipment Center.
Engage Information Volunteers in the Visitor Center to aid overall positive guest experiences. Participate in volunteer training seasonally and direct the work of individual volunteers during their stints.
Work with the Search and Rescue (SAR) leader and team to serve as co-leaders for SAR efforts that involve AMC. Work closely with the USFS Snow Rangers regarding efforts and messaging.
Works with Interpretive Program Manager to ensure a dynamic active and passive education program which enhances visitor enjoyment and commitment to AMC’s mission. Lead or assist in the delivery of table talks or walks, “Dinner Talks”, and evening programs including greeting and orientation to AMC/PNVC opportunities.
Manage the hiker shuttle service including development of schedule and signage, training of drivers, daily maintenance, and routine reports.
Work closely with the General Manager on onboarding and housing coordination for all seasonal staff.
Provide oversight of overall appearance and condition of facilities.
Perform all other duties as assigned.

Benefits

Health Plan: Generous employer contributions with optional vision and dental.
Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.
Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.
Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule.
Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays.
30% discount on AMC Merchandise
Free Annual AMC Membership
10 Free nights at AMC locations
Educational Assistance
Pro-deals discounts on equipment & gear and more!