Assistant Manager

Qdoba•Colorado Springs, CO

27d

About The Position

Working at QDOBA is about more than just amazing food. At QDOBA, we take pride in serving our community based on a winning recipe of hospitality, positivity, and performance. As a team, we create experiences by bringing a contagious energy level and enthusiasm for preparing delicious food. POSITION SUMMARY: The Assistant Manager is responsible for managing restaurant operations, in partnership with or in the General Manager's absence. As an Assistant Manager, you'll support the company by maintaining an excellent working environment through leadership, direction, training & development. The focus is always on a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Responsibilities

Managing daily activities to achieve excellence in restaurant operational performance
Monitoring staffing levels; recruiting, interviewing, and providing hiring recommendations
Training, developing, coaching, and evaluating employee performance; ensuring systems for training employees are fully implemented and followed
Assigning activities and tasks to other members of the team
Identifying and developing internal candidates for management and Team Leader positions
Treating employees with respect and dignity
Regularly recognizing and rewarding employees for their work
Complying with all state and federal labor laws and regulations
Holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence to brand systems, procedures, and food safety requirements to provide an exceptional guest experience
Reviewing practices and modifying as needed to improve the guest experience continuously
Interacting with guests and the community; responding to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
Maintaining brand image by ensuring restaurant cleanliness, maintenance, and excellent service
Partnering with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
Identifying trends and implementing action plans for improvement
Focusing efforts on developing long term sales growth initiatives designed to drive profitable sales growth
Considering cost/benefit impact of financial decisions and works to protect the brand
Monitoring costs and adherence to budget and restaurant goals