Assistant Manager

Midwestern Wheels • Appleton, WI

1d • Onsite

About The Position

At Midwestern Wheels, Inc., a leading operator of Avis & Budget Car Rental locations across Wisconsin, the mission is to deliver a Best-in-Class customer experience every day. The company operates with high standards of integrity and service, believing its people are its greatest asset and fostering a workplace where employees feel valued, respected, and empowered to grow. This role is for an Assistant Manager to oversee the rental operations at the Appleton East local market location. In this position, you will be responsible for managing day-to-day car and truck rental activities, ensuring operational excellence, and delivering a best-in-class customer experience. This role is ideal for someone who enjoys taking initiative, solving problems proactively, meeting established sales goals, and ensuring customers receive outstanding service. Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions with over 65 years of experience and locations throughout Wisconsin. The company is committed to delivering outstanding service and creating exceptional customer experiences, fostering a loyal customer base. The culture at Midwestern Wheels is supportive, respectful, and team-oriented, treating employees like part of the family and investing in their success with training, professional development, and recognition.

Requirements

• Strong verbal communication skills for interacting with customers and management.
• Ability to work effectively in a fast-paced and customer-focused environment.
• Physical ability to assist customers at the counter, including standing for extended periods.
• Availability to work daytime hours Monday–Saturday.
• Ability to handle confidential information responsibly.
• Must be at least 18 years old.
• Valid driver’s license with a good driving record.
• Ability to stand, kneel, and work outdoors in various weather conditions.
• Ability to safely operate a wide range of vehicles (compact cars to moving trucks).

Responsibilities

• Manage all day-to-day rental operations.
• Serve as the primary point of contact for rental customers, ensuring a friendly, efficient, and professional experience.
• Oversee all aspects of the rental experience, including check-ins, check-outs, cleaning of vehicles, and general fleet organization.
• Handle customer inquiries, concerns, and rental transactions with accuracy and care.
• Maintain location standards, including cleanliness, organization, and compliance with company procedures.
• Promote additional products and services to enhance the customer’s experience.

Benefits

• Total earning potential: $45,000–$60,000 annually, including hourly base pay plus uncapped incentive bonuses for upgrades and additional services.
• Paid Time Off (PTO) begins accruing on your first day.
• Paid holidays, including your birthday.
• Comprehensive benefits package for full-time employees: medical, dental, vision, life, and disability insurance.
• 401(k) plan with a generous company match.
• Employee discounts on car rentals and Avis/Budget vehicle purchases.
• Access to an employee assistance program.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees