Assistant Manager

Planet Fitness•Amherst, NH

1d•Onsite

About The Position

At Planet Fitness, the mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. They are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs. Joining the PF family means being part of a company based on an established culture and strong set of values, a supportive, engaging team that cares about bettering the health and wellbeing of the community, and creating member experiences that consistently exceed expectations. The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience. This role is heavily involved with team members onboarding and training, leading the team through task completion, and driving the success of club priorities and KPI goals. The Assistant Manager focuses on key behaviors that create an phenomenal member experience and ensures team members have the tools to do so.

Requirements

Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
Are a team player who prides yourself on being punctual, reliable and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Are comfortable guiding and supporting team members to complete tasks.
Act with integrity and show respect to everyone around you; act as a role model.
Exhibit strong communication skills and have an ability to listen and empathize.
Quickly apply information you learned during the online and hands on training.
Enjoy coaching and leading others to success.
Can comfortably manage through conflict.
Responsible for contributing to a safe and healthy workplace.
Expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Nice To Haves

9-12 months of experience in a customer service environment
9-12 months of experience supervising and leading team

Responsibilities

Lead team members to complete assigned tasks in a safe and efficient manner.
Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage inventory system for cleaning supplies.
Ordering club supplies and retail product.
Track KPI to identify areas of strengths and opportunities; game plan with club manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)