Assistant Manager

Asheville•Asheville, NC

1d•$19

About The Position

The Nothing Bundt Cakes (NbC) Assistant Bakery Manager works alongside the Bakery Managers and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Managers in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards.

Requirements

High school diploma or GED; post-secondary education is a plus.
6 month - 1 year of leadership experience managing teams, business operations or the guest experience in the retail, hospitality or food service industries.
Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Responsibilities

Prioritizes the guest experience and fosters a positive work environment.
Assists in recruitment, hiring and training team members. This includes conducting in-person interviews, onboarding paperwork and training new team members
Engages frequently with team members to gain insight into workload and progress, address any challenges and course-correct as needed.
Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback and addresses any performance issues in a timely, effective manner
Acts as onsite Manager when Owner or Manager is not onsite, eluding maintaining appropriate staffing level, maintaining all policies and procedures, and providing coaching and team member develop by delivering constructive feedback and addressing performance issues in a timely, effective manner.
Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
Assists in setting inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders
Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
Manages guest complaints and issues resolution at time of occurrence.
Approves discounts, refunds and order cancellations based on advisement of Owner or Manager.
Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events
Coordinates special event participation with local businesses, schools, and other community organizers
Coordinates community donation requests