Assistant Manager - Broadway Sansome

Chinatown Community Development Center•San Francisco, CA

1d•Onsite

About The Position

The Assistant Manager assists the Property Manager in managing all aspects of daily building operations, including office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail. The Chinatown Community Development Center, a private non-profit founded in 1977, is dedicated to a comprehensive vision of community. The organization owns and/or manages approximately 30 affordable housing buildings, serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds across various San Francisco neighborhoods. Beyond housing, they focus on building housing, developing grassroots leadership, and engaging low-income residents and youth. Employees are passionate about the mission, thrive in a family organizational culture, and embody values of empowerment, teamwork, and compassion. Chinatown CDC is committed to culturally competent services and encourages people of color to apply.

Requirements

Pleasant and professional manner with calm disposition
Ability to work with people of diverse social, economic, and ethnic backgrounds
Ability to work independently and exercise own judgment in problem-solving
Good written and verbal communication skills
Ability to adjust to changing situations and work under pressure
Excellent interpersonal and organizational skills
Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software
High School Diploma or GED equivalent
Two (2) year prior experience in residential property management
Detail-oriented with experience processing paperwork
Sensitivity to issues facing low-income, disabled, and elderly populations

Nice To Haves

Familiarity/prior experience with low-income/affordable residential property management
Prior experience YARDI Voyager
Experience in Affordable Housing
Bilingual in Chinese (Cantonese or Mandarin) and English
Prior experience with Recertification and vacancy processing

Responsibilities

Assist the Property Manager with the overall operation of the building
Use Yardi to print reports and enter re-certification information
Create and maintain tenant files, applicant waiting list, and transfer list
Assist with paperwork for housing application and rent collection process
Assist with bank deposits
Assist with processing applications, move-ins, move-outs, and certifications
Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports
Responsible for managing the building when the Property Manager is off-site
Educate residents about and enforce compliance with regulations, lease provisions, and house rules
Address tenant requests/disputes and respond to building emergencies
Assist tenants and perform other duties as required for successful operation of building
Support Property Manager as needed
Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator
Process applications, photocopying, faxing, and filing
Process invoices and send to Property Supervisor for approval
Process daily mail and screen incoming phone calls
Order office supplies, fill out maintenance work orders, and distribute memos and notices
Maintain orderliness of front entrance, lobby, and adjoining rooms/areas