Assistant Manager

QUANTUM RESIDENTIAL•Vancouver, WA

3d•$25 - $28

About The Position

Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program. Responsibility for weekly/monthly reports to include receiving and posting of rents, with additional responsibility to assist the On-site manager with the coordination of day-to-day activities of the development, in accordance with the standards established by Quantum Residential. Assist in maintaining office clerical, filing and record keeping systems. Identify and strive to meet the resident’s needs.

Requirements

High school diploma or general education degree (GED)
Two years related experience in property management/training preferred.
or equivalent combination of education and experience.
Proficient in MS Office, particularly email (both the desktop version and web based), word, and excel; knowledge of office management systems and procedures, excellent time management skills, ability to multi-task and prioritize work. Attention to details and problem-solving skills.
Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Ability to add and subtract numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Must have valid driver's license and valid liability insurance.

Responsibilities

Respond effectively to telephone inquiries to generate prospective resident visits to the property.
Show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects.
Follow-up with prospective residents.
Monitor telephone and walk-in traffic at property via guest cards and traffic logs.
Walk model tour route and opens models daily to ensure quality presentation.
Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files.
Conduct periodic market surveys, as requested.
Encourage resident retention by contacting all residents on renewal report that are not currently on lease.
Perform move-in inspections with new residents.
Review Welcome packet with new resident in a timely manner.
Maintain legal records/files.
Input daily activity on daily and vacancy reports.
Prepare and process resident service requests.
Assist with resident problems and complaints concerning rent payments, service requests, etc.
Assist with preparation of newsletters and promotion flyers.
Assist with the planning of community activities and events.
Collect, record & deposit rental payments, application fees, security deposits, etc.
Maintain account records and journals and make bank deposits.
Help to prepare weekly and monthly reports as required.
Help to prepare legal action for evictions, as necessary.
Assist Manager with complying in a timely manner to all regulatory agencies and investors.
Assist with administrative and building operations are in compliance with the regulatory agencies.
Assist with conducting initial certifications, annual re-certifications, rent increases, and utility allowances, in accordance with the LIHTC and HUD guidelines.
Assist in preparing applicable sites for Management and Occupancy (MOR), REAC, Housing Quality Standards (HQS), regulatory agencies, investor audits, and inspections.
Other tasks as assigned.