Assistant Manager - 5485

Guardian Real Estate Services LLC•Hood River, OR

3h•Onsite

About The Position

Guardian is seeking a Full-Time Assistant Manager to join their team at Indian Creek and Sunrise Estates, which are four affordable (LIHTC/SECT 8) apartment communities in Hood River and The Dalles, OR, totaling 184 units. The primary role of an Assistant Manager is to assist the Community Manager with the day-to-day operation of the properties, including administration of resident paperwork, property accounting, reports, and work orders. This role supports the Community Manager in enforcing Guardian Management policies and procedures, adhering to Fair Housing and Landlord Tenant Laws, and coordinating with staff and vendors to provide excellent customer service, maintain curb appeal, and ensure proactive property maintenance. The Assistant Manager is also responsible for safeguarding the financial health of the property, ensuring compliance with government and program requirements, and completing all necessary paperwork and reports on time. The ideal candidate is a dynamic self-starter who enjoys working with others, excels in a fast-paced office environment, and is highly organized, professional, and communicative. General knowledge of all property management duties and operations is required. Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, the company has developed or acquired 14,600 multifamily units and 350,000 square feet of commercial space since 2002. With over 500 team members, Guardian's management portfolio includes 149 communities across five states. The company has been recognized as a Top Workplace employer in 2022 and 2023 and is a third-generation, family-owned firm committed to enhancing the communities it serves and contributing to housing and education causes.

Requirements

High school diploma or GED.
At least one (1) year of experience working in property management or a similar field.
Excellent attention to detail and organizational skills.
Strong mathematical skills.
Strong customer service skills.
Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed.
Ability to speak, read and write in English.
Ability to communicate effectively and in a timely manner, both verbally and in writing.
Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
If applicable, own or have access to a reliable and properly insured vehicle for use in business transportation needs and maintain a valid driver’s license.

Nice To Haves

Previous affordable housing experience, preferred.
At least one (1) year of experience working in affordable property management, strongly preferred.

Responsibilities

Always represent Guardian in a positive and professional manner.
Support Community Manager’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.
Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.
Ensure that your work follows the affordable program requirements applicable to the property.
Complete resident income certifications and recertifications in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
Complete move-in/move-out paperwork with residents.
Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
Under the direction of the Community Manager, coordinate and administer the day-to-day leasing activities such as touring potential residents, completing guest cards, maintaining and updating the property’s wait list, following-up with applicants, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and property management databases.
Identify leasing prospects and occasionally respond to routine leasing inquiries.
Purchase goods/services/supplies as directed by the Community Manager and input invoices for into the property management system (Yardi Voyager).
Work with Community Manager and Maintenance staff to coordinate requests for repairs and maintenance, regularly inspect property and vacant apartments and coordinate the work and schedules of property vendors.
Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
Accurately record time worked, adhere to time keeping guidelines daily.
Liaison with corporate departments to provide a team approach to the management of the property.
Establish and maintain collaborative working relationships between departments and with coworkers.
Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
Other duties as assigned by the Community Manager or Regional Property Manager.

Benefits

Medical/Vision/Prescription Insurance
Dental Insurance
Medical/Dependent Care FSA
Life/AD&D Insurance
Employer-matched 401-K
10 days of Vacation Time per year
1 hour of Sick Time for every 30 hours worked
11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday
Employee Assistance Program
Culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.