ASSISTANT MANAGER

European Wax Center-posted about 14 hours ago
$18 - $22/Yr
Full-time • Entry Level
Towson, MD
101-250 employees
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The Assistant Manager shares assigned responsibilities of the Guest Service Associate as well as the Center Manager. Through a combination of great communication skills, professionalism, excellent customer service skills, and multitasking abilities, the ACM assists in making the center run smoothly day to day. This Team Member Must uphold the Artemis Wax Core Values: We are Team Players We Play to Win We Bring the Energy We are Committed

  • Maintains corporate standard in Wax Pass Sales, at a minimum of 15% in a non-promo month and 25% in a promo month.
  • Able to diffuse most customer service scenarios before reaching center management level through professionalism, education and communication with the guests.
  • Assists the manager to ensure the schedule has proper room assignment & clean room two months out.
  • Assists to maintain a professional, clean, fully stocked & organized lobby, hallway, & restroom that meets brand standards at all times. Daily cleaning and maintenance are the responsibility of all employees.
  • Leads by example by providing excellent customer service to Wax Pass Holders and guest, following ALL proper front desk protocols, following proper new guest check in protocols, educating ALL non-wax pass holders on our savings plans, scheduling/Changing/Cancelling reservations accurately, and maintaining wax pass conversion and prebook at company standards. Remains professional and calm in all interactions.
  • Responsible for day-to-day management of the center in the absence of the Center Manager
  • Train and role model the Artemis Wax and brand standards and protocols put forward by European Wax Center.
  • Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.
  • Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center including lobby, public spaces, wax suites and restrooms.
  • Deliver and assist in management the Centers performance across revenue and KPI’s.
  • Review and assess Center KPI’s daily. Coach appropriate behaviors and plan accordingly.
  • Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
  • Mastery and coaching of sales and scripts
  • Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
  • Lead and organize operations, center payroll, ordering and compliance.
  • Actively reviews the reservation book to ensure booking times are correct, sales notes are correct, and there are no scheduling errors. If errors are found, they are addressed and corrected as appropriate immediately.
  • Assists with running EFTS and following EFT processing protocols assigned by management. (Management will follow up on performance)
  • Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
  • Must be able to change activity frequently and cope with interruptions
  • Must be able to stand or sit at a desk for up to hours per day. Standing, walking and sitting are required. Length of time at these tasks varies from day to day.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to lift up to 50 lbs. occasionally
  • Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.
  • One year of related and applicable supervisory or leadership experience in a sales driver role
  • Bachelor’s Degree or applicable related experience
  • Full proficiency of Microsoft Office Suite
  • Demonstrated results oriented leadership
  • Self-motivated and process focused
  • Team Member Centric. Professional and exhibits commitment to our values
  • Outstanding communication skills
  • Fun. You must have fun.
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