Assistant Manager - Portland NW 23rd Ave

Lush Handmade Cosmetics•Portland, OR

2h•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, operating retail shops across Canada and the US. The company is dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference. As an Assistant Manager, you will embody Lush’s Leadership Practices in all interactions with customers, staff, and operations. This role supports the Shop Manager in all business areas, acting as second-in-command and taking on Manager duties as needed to ensure a strong customer experience, positive staff experience, operational excellence, and the achievement of sales goals.

Requirements

1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
Educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
Increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
Demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals.
Own your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
Be real with your needs and feedback for your team and leaders and adaptable to the needs of the business as required.
Engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values.
Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
Collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support your manager to keep your shop compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.