Assistant Manager

Lenny's Payroll, LLC•New Lenox, IL

About The Position

Key Responsibilities: Support the Store Manager in daily store operations and overall performance Supervise, train, and motivate team members Provide excellent customer service and resolve customer concerns Oversee cash handling, register operations, and shift reconciliation Promote and drive enrollment in the Gas N Wash rewards/loyalty program Ensure store cleanliness, organization, and compliance with company standards Assist with inventory management, ordering, and stock control Enforce company policies and safety procedures Ensures that all necessary store reports and paperwork are completed accurately Assist with opening and closing procedures Handles escalated customer concerns and emergencies in absence of the General Manager

Requirements

Must be 21+ years old
High school diploma or equivalent required
3+ years customer service supervisory experience (retail experience preferred)
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to multitask and work in a fast-paced environment
Reliable, organized, and detail-oriented
Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods including Holidays
Must have a valid Driver’s License and reliable transportation with the ability to travel to varies Gas N Wash locations for training purposes and business purposes
Ability to stand for entire shift
Ability to frequently lift between 5 to 20 pounds
Ability to occasionally lift up to 50 pounds
Ability to perform repeated bending, kneeling, twisting and overhead reaching
Ability to work in intermittent temperature, e.g., outside by the pumps and in the cooler

Responsibilities

Support the Store Manager in daily store operations and overall performance
Supervise, train, and motivate team members
Provide excellent customer service and resolve customer concerns
Oversee cash handling, register operations, and shift reconciliation
Promote and drive enrollment in the Gas N Wash rewards/loyalty program
Ensure store cleanliness, organization, and compliance with company standards
Assist with inventory management, ordering, and stock control
Enforce company policies and safety procedures
Ensures that all necessary store reports and paperwork are completed accurately
Assist with opening and closing procedures
Handles escalated customer concerns and emergencies in absence of the General Manager