Assistant Manager

HouseMart•Kapaa, HI

3h•Onsite

About The Position

HouseMart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The HouseMart vision is “to become the best operating chain of independent craft and retail stores in the country." As a family-owned business for more than 70 years, the HouseMart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, HouseMart continually looks for opportunities to further expand and diversify its business, while still operating under the same family values. This position is responsible for assisting in all facets of the store’s daily operations to increase sales and profit. It provides continuous coaching to all employees on proper selling techniques, inventory best practices and product knowledge. The ideal candidate will be the face of the brand, able to process transactions in an accurate, efficient, and courteous manner, while maximizing sales, assisting customers and working in accordance with the Company’s established policies and procedures.

Requirements

Bachelor’s Degree in Business Management or related field or at least 3 years of related experience may be substituted.
Working experience with MS Office, Google, internet and e-mail.
Excellent verbal and written communication and organizational skills.
Requires attention to detail, concentration, and alertness.
Mathematical skills to calculate yardage, square footage, fractions, percentages, pricing, discounts, taxes, returns, charges, making change, taking inventory, ordering, verification of quantities, etc.
Ability to work under pressure, demonstrate effective decision-making, and ability to exercise sound judgment.
Ability to perform multiple tasks at the same time.
Organizes work to complete assignments, maintains accuracy, pays attention to detail, and demonstrates customer service standards.

Nice To Haves

2-3 years of retail and/or business supervisory experience.
Completion of a Manager Trainee Program.

Responsibilities

Assist Store Manager in monitoring the daily goals and monthly sales achievements as compared to budgeted goals and past history to meet/exceed expectations.
Embrace the Company’s vision, mission, goals, objectives and core values.
Assist Store manager in planning and controlling financial matters within budgeted limits.
Ensure that all company objectives, policies and procedures are adhered to within the store’s operation.
Greets every customer within 10 feet, in a timely, friendly and courteous manner.
Determines customers’ needs and offers an appropriate service, product and/or suggestion.
Personally accompanies customer to the merchandise location.
Cultivates customers’ good will and encourages repeat business through suggestive selling.
Handles customer special orders for non-stock items.
Writes customer rain checks.
Continually educates themselves about products and retains specific knowledge about current advertised items
Cultivate customer’s good will and encourage repeat business.
Ensure that all company objectives, policies and procedures are adhered to within the store’s operation.
Recruit, train and develop staff to Company expectations.
Foster, support, and maintain high morale by developing an effective teamwork concept among all employees.
Assist in maintaining the perpetual inventory system and the annual preparation and taking of store physical inventory.
Accurately perform related duties including but not limited to the role of Sales Associate, Cashier and other positions in store.
Assists with store visit reports and audits.