Assistant Manager - Baton Rouge

CC's Coffee House•Baton Rouge, LA

13h•Onsite

About The Position

Are you ready to elevate your career at CC's Coffee House in vibrant Baton Rouge? As an Assistant Manager, you'll dive into a world filled with great culture, development, and opportunity, where customer-centricity reigns supreme. Get ready to lead a passionate team in a high-performance, energetic environment, making every coffee moment exceptional for our guests. This onsite position allows you to engage directly with your team and customers—helping to create a memorable café experience together. If you're excited about nurturing talent and driving excellence in a professional setting, this role is the perfect fit for you. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. Join us and embrace the opportunity to grow while being part of a coffee community that values real connections and exceptional service. A little about CC's Coffee House Since our inception in 1995, CCâ€™s Coffee House has remained one of the greatest places to work in every neighborhood we serve. Our mission to serve everyone better than anyone else is a guiding principle that applies to our guests as well as one another. Day to day as a Assistant Manager As an Assistant Manager at CC's Coffee House in Baton Rouge, you'll lead a dynamic team by effectively coaching, motivating, and supporting your fellow team members. You'll play a crucial role in daily operations, from managing labor and scheduling to maintaining coverage and controlling waste. Your expertise will shine as you conduct performance appraisals and assist in new hire training, ensuring each member upholds our great culture and standards. Communication is key, and you'll keep the team informed through engaging pre-shift meetings and training materials. Delivering outstanding guest experiences will be your priority, as you guide your team to greet customers warmly and provide exceptional service. By partnering with the General Manager on local marketing initiatives, you’ll help drive our growth and uphold the excellence that CC's is known for. Join us to embrace this development and opportunity while contributing to an exceptional coffee experience in an energetic environment! What you need to be successful To thrive as an Assistant Manager at CC's Coffee House in Baton Rouge, you’ll need a mix of exceptional leadership and problem-solving skills. You'll work closely with the General Manager, supervising team members while actively addressing guest service challenges, staffing concerns, and inventory issues. Strong communication skills are essential, as you'll relay concerns effectively and suggest solutions, ensuring follow-up occurs seamlessly. You’ll also support daily operations, from accounting to marketing, and play a vital role in succession planning by identifying and nurturing high-potential team members. Emphasizing our great culture, you’ll model CC's values while fostering a positive and inclusive environment that energizes your team. Whether stepping in as acting General Manager or overseeing daily tasks, your passion and dedication to excellence will ensure each guest enjoys an exceptional experience at our coffee house. Embrace the development and opportunity that comes with this exciting role!

Requirements

Exceptional leadership and problem-solving skills
Strong communication skills
Resolve problems related to guest service staffing systems inventory and ordering.
Supervise team members in collaboration with the General Manager.
Communicate issues to the General Manager with suggested solutions and ensure appropriate follow-up occurs.
Support the General Manager with daily operations such as accounting inventory banking marketing and other business-building activities.
Supporting succession planning by identifying and developing high-potential team members.
Serving as acting General Manager in the GM's absence.
Modeling CC's values and fostering a positive inclusive team environment.

Responsibilities

Effectively coaching, motivating, and supporting team members
Managing labor and scheduling
Maintaining coverage and controlling waste
Conducting performance appraisals
Assisting in new hire training
Keeping the team informed through engaging pre-shift meetings and training materials
Delivering outstanding guest experiences
Partnering with the General Manager on local marketing initiatives