Assistant Manager - REEDS Jewelers, White Marsh Mall

REEDS Jewelers•Baltimore, MD

2d•Onsite

About The Position

At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. Baltimore offers a thriving business community, strong healthcare and education sectors, and a growing luxury retail presence. White Marsh Mall attracts steady daily shoppers from throughout the Baltimore area who are seeking top-tier brands and excellent service. Luxury sales professionals here enjoy working in a well-established market with strong year-round business and career advancement opportunities. With a vibrant waterfront, cultural attractions, and diverse neighborhoods, Baltimore is a dynamic place to grow both personally and professionally. We’re looking for a results-driven, client-centric Assistant Store Manager to lead alongside the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS’ values to life on the sales floor. You’ll help create a culture of passion, integrity, and service where every customer feels valued.

Requirements

Experience in retail, preferably within luxury, specialty, or jewelry retail.
Passion for the Pandora and REEDS brand
Strong leadership presence with the ability to inspire, guide, and develop a team.
Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
Availability to work a flexible schedule including evenings, weekends, and holidays.
High School Diploma/Equivalent
Must be legally eligible to work in the U.S.
Must be able to stand for extended periods as required and lift up to 30 lbs.

Nice To Haves

Previous coursework or certification from the Gemological Institute of America (GIA)
Passion for jewelry, watches, and providing a luxury client experience
Leadership in retail or hospitality

Responsibilities

Partner with the Store Manager to exceed sales goals and KPIs.
Be a sales leader and mentor on the floor, leading by example.
Drive growth through key product strategies and promotional execution.
Foster new and repeat customer relationships through client development efforts.
Deliver and coach exceptional customer service at every touchpoint.
Ensure an elevated and personalized shopping experience.
Actively support the team during peak traffic and high-stakes moments.
Use feedback to refine store experience and service strategy.
Support hiring and retention of top-tier talent.
Mentor team members and provide actionable coaching and recognition.
Promote a culture of learning, teamwork, and performance.
Help manage training, development, and performance tracking.
Keep daily operations running smoothly and efficiently.
Uphold company policies and ensure compliance.
Monitor inventory, loss prevention, and store standards.
Optimize processes and back-of-house organization.