Assistant Manager

Freeman Webb Company•Clarksville, TN

11d

About The Position

The Assistant Manager handles leasing activities including, but not limited to: meeting and greeting the public, answering the telephone, demonstrating the model/community, verifying applications for residency, executing marketing and related forms and/or reports, making call-backs to potential residents, drawing up leases for signatures, receiving notices to vacate, preparing the weekly overview, walking the grounds on a routing basis to ensure that curb appeal standards are being met, training new employees in leasing as requested by the Community Manager, preparing promotional items for the new residents (such as mailers), delivering lease renewal letters, and inspecting supply inventories on a routine basis to ensure that the community has an adequate supply of marketing items. The Assistant Manager will also handle routine administrative duties. These duties include, but are not limited to: posting rent and preparing bank deposits, writing work orders, inspecting apartments recently vacated to determine the disposition of the security deposits, preparing routine maintenance reports, ordering office supplies when needed, training new employees as requested by the Community Manager, preparing late rent letters, preparing lease renewal letters, and assisting the Community Manager with various managerial reports as requested. The Assistant Manager may also perform the following: making off site marketing calls in order to gain exposure and encourage businesses to inform their employees of the community, preparing and then analyzing the market study and grid comparison and making recommendations, shopping the competition when needed coupled with the experience to recognize when it is needed, handling all of the business calls including the pre-planning and literature needed, pricing and policy recommendations, and handling special marketing projects when necessary. In addition to the duties mentioned above, the Assistant Manager may also perform some or all of the duties of a Social Director, such as preparation of the community’s newsletter, planning the community’s social activities, and resident retention programs. In the absence of the Community Manager, the Assistant Manager may be called upon to assume Management responsibilities.

Requirements

Computer experience and tenure with the company of at least twelve months with at least six of those months spent in the position of Leasing Consultant or Community Manager or higher.
Must have demonstrated leasing ability coupled with talent and desire to deal with the public on a continuing basis.
Must have demonstrated strong leadership skills and have thorough knowledge of policies and procedures.
Must have the ability to recognize problems and recommend solutions and have superior leasing abilities.
Must be proficient in on-site computer hardware and software applications.
Must have physical abilities to effectively communicate with prospects/residents as well as the dexterity to tour prospects/residents to apartments on multiple floors or access varied terrain.
Must have a valid driver's license and reliable means of transportation.

Responsibilities

Meeting and greeting the public
Answering the telephone
Demonstrating the model/community
Verifying applications for residency
Executing marketing and related forms and/or reports
Making call-backs to potential residents
Drawing up leases for signatures
Receiving notices to vacate
Preparing the weekly overview
Walking the grounds on a routing basis to ensure that curb appeal standards are being met
Training new employees in leasing as requested by the Community Manager
Preparing promotional items for the new residents (such as mailers)
Delivering lease renewal letters
Inspecting supply inventories on a routine basis to ensure that the community has an adequate supply of marketing items
Posting rent and preparing bank deposits
Writing work orders
Inspecting apartments recently vacated to determine the disposition of the security deposits
Preparing routine maintenance reports
Ordering office supplies when needed
Preparing late rent letters
Assisting the Community Manager with various managerial reports as requested
Making off site marketing calls in order to gain exposure and encourage businesses to inform their employees of the community
Preparing and then analyzing the market study and grid comparison and making recommendations
Shopping the competition when needed coupled with the experience to recognize when it is needed
Handling all of the business calls including the pre-planning and literature needed
Pricing and policy recommendations
Handling special marketing projects when necessary
Preparation of the community’s newsletter
Planning the community’s social activities
Resident retention programs
Assume Management responsibilities