Assistant Community Manager Apartment Community

IPG - Sage • Everett, WA

10d • $24 - $28

About The Position

We are seeking a dedicated Assistant Manager to support the operations at Waterford Apartments, a 200-unit conventional apartment community in Everett, WA. This role includes assisting with leasing activities, resident relations, and rent collection, while ensuring compliance with property policies and procedures. The Assistant Manager also helps ensure the community is well maintained and provides excellent customer service to residents and applicants while supporting the Community Manager in meeting property performance goals.

Requirements

• 1+ years’ experience as an assistant manager at a multifamily community of 100+ units.
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members.
• Exceptional time management and problem-solving skills.
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.
• Experience with rent collection and delinquency management.
• Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property.
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement.
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities.
• Marketing and sales skills to promote vacant units and maintain high occupancy rates.
• A positive attitude.
• Must have a valid driver's license.

Nice To Haves

• Experience with Yardi and CRM is preferred but not required.

Responsibilities

• Represent Investment Property Group in a positive and professional manner at all times.
• Work alongside the Community Manager to ensure daily activities, resources of the property, and operational tasks are handled efficiently.
• Oversee rent collections, maintain accurate ledgers, manage follow-up on delinquent accounts, and coordinate eviction proceedings as necessary.
• Assist with the application and leasing process for new move-ins and renewals and waitlist management, ensuring accuracy, compliance, and a positive resident experience.
• Conduct daily property walks to inspect common areas, ensuring they are clean, safe, and well-maintained; document findings and take appropriate corrective action.
• Performs annual or more frequent inspection of units and follow ups; document findings and take appropriate corrective action.
• Meet with and respond to resident concerns, requests, and complaints.
• Maintain a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders.
• Attend and participate in professional activities, meetings, organizations, and regulatory agency meetings or inspections.

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision insurance, Life Insurance, Health Savings Account, Employee Assistance Program, and more.
• 401k with company match.
• Accrued 4-weeks of paid time off (PTO).
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed