Assistant Manager

BEST FRIENDS PET CARE INC•Avon, CT

1d•Onsite

About The Position

Best Friends Pet Care is seeking a dedicated and energetic Assistant Center Manager to support the Center Manager and lead the team in creating a safe, fun, and thriving environment for pets and their owners. This role involves working closely with the Center Manager to ensure seamless facility operations, happy pets, delighted clients, and a motivated team. The Assistant Center Manager will contribute to collaborative leadership, operational excellence, team support, client and community engagement, and pet care supervision.

Requirements

Leadership or supervisory experience in a service-oriented environment.
Strong organizational and multitasking skills in a fast-paced setting.
A passion for animals and dedication to their well-being.
Excellent communication skills and the ability to build strong client and team relationships.
Flexibility to work varied shifts, including weekends and holidays, as needed.

Nice To Haves

Experience in animal care, veterinary services, or pet boarding/daycare facilities preferred.

Responsibilities

Partner with the Center Manager to oversee daily operations and maintain Best Friends Pet Care standards of pet care.
Step up as a confident leader in the Center Manager’s absence, ensuring smooth operations.
Ensure the facility meets and exceeds cleanliness, safety, and compliance standards.
Assist with inventory management, ensuring supplies are well-stocked and expenses are managed.
Support payroll processes, scheduling, and day-to-day administrative tasks.
Assist with recruiting, training, mentoring and shadowing team members to ensure top-notch care and service.
Help create work schedules that balance business needs with team well-being.
Promote ongoing professional development and positive morale among staff.
Build trust and strong relationships with pet parents, ensuring they feel confident placing their pet in our care.
Handle client inquiries, feedback, and requests with professionalism and enthusiasm.
Collaborate on community outreach, promotions, and marketing efforts to grow our presence.
Oversee pet boarding, daycare, and grooming services to ensure pets are happy, healthy, and safe.
Monitor pet behavior and address any concerns promptly and compassionately.
Keep detailed records of pet care, incidents, and daily routines.