Assistant Manager

SLICK Response Services•Houston, TX

135d•$62,900 - $68,500

About The Position

The Assistant Manager at SLICK Response Services LTD is a critical role, supporting various aspects of service delivery and office management. The ideal candidate is an excellent multitasker with strong administrative and supervisory skills, capable of providing support to the team's operational and administrative tasks while ensuring effective frontline response services are met. The Assistant Manager will play a critical role in ensuring smooth operations at SLICK Response Services LTD, committed to offering excellent support to the team and ensuring our clients receive quality service. If you have the acumen for office management and the drive to keep operations in check, we'd like to meet you.

Requirements

Bachelor's degree in Business Administration, Management, or related field
Minimum of 3 years of experience in a similar role, preferably in customer support or service industry
Extensive knowledge and understanding of management principles and customer service practices
Excellent organizational and leadership abilities
Strong communication and interpersonal skills
Proficiency with office management software like MS Office (MS Excel, MS Word)
Ability to multitask and handle stressful situations

Responsibilities

Assist in the day-to-day management of the office, including staff management, client servicing, and overall operational efficiency
Coordinate with the manager in the implementation of company policies and procedures
Assist in tracking and meeting set Key Performance Indicators (KPIs)
Help manage the company's budget. This includes tracking expenses and minimizing costs without compromising customer service quality
Act as an initial contact point for staff and clients, maintaining a high level of professionalism and client service at all times
Participate in regular meetings, recording memos and minutes
Motivate and lead the team to reach their performance goals