Assistant Manager - Austintown
About The Position
Now Hiring! Assistant Manager Location: Austintown, OH | Competitive Hourly Pay + Uncapped Commissions - Why Mr. Magic? People-centric culture: We are a locally owned business that cares deeply about our team, customers, and communities. Community impact: We actively support local organizations, schools, and charities across our service areas. Innovation: As the premier express car wash in the region, we continually invest in technology and process improvements that make work more efficient and satisfying. Values: Integrity, respect, accountability, and teamwork guide every decision we make. We demonstrate our care through a culture of people, service, growth, and recognition. Join us in shaping a company that genuinely cares about people and the communities we serve. - Ready to run your own mini business? Ready to launch your leadership career at the premier express car wash in Western Pennsylvania? At Mr. Magic Car Wash, our Assistant Managers play a vital role in delivering a world‑class customer experience while supporting our Site Managers. As an Assistant Manager, you will help run the day‑to-day operations, mentor and motivate your team, drive membership sales, and step up as the leader when the Site Manager is off‑site. If you are a high‑energy, efficient, and skilled team leader with a passion for service and growth, we invite you to join our fast‑growing, value-driven organization.
Requirements
- A high‑energy leader with an ownership mentality who takes responsibility for site performance and coaches your team to succeed.
- Demonstrated experience in supervisory roles, ideally in a customer‑facing, sales‑oriented environment.
- A natural motivator who develops people instead of micromanaging and enjoys teaching others to achieve their potential.
- Highly organized and efficient; comfortable juggling multiple tasks while maintaining attention to detail.
- Calm under pressure; able to troubleshoot equipment issues and resolve customer concerns efficiently.
- Exceptional communicator, both verbally and in writing, with strong interpersonal skills.
- Physically able to stand, bend, walk, and lift at least 20lbs throughout your shift.
- High School Diploma, GED, or equivalent
- 1+ years of team leader and/or supervisory/management experience
- 1+ years of customer-facing sales or sales management experience
- Valid State Driver's License and reliable transportation
- Open Availability, including weekends and holidays
Responsibilities
- Support site operations: Assist the Site Manager in overseeing daily operations, including staff scheduling, customer service, equipment maintenance, inventory management, and financial performance.
- Lead and motivate: Supervise and coach a team of car wash attendants to ensure exceptional service, professionalism, and adherence to operational policies. Step in as the shift leader or acting manager when needed.
- Drive membership sales: Actively promote Mr. Magic’s membership programs, coach team members on effective sales techniques, and contribute to the achievement of sales goals.
- Train and develop: Participate in training and onboarding new team members; provide ongoing coaching and performance feedback to promote a culture of continuous improvement.
- Deliver exceptional customer service: Handle customer concerns with empathy and professionalism, ensuring every customer leaves with a clean, shiny car and a great experience.
- Maintain a safe and organized site: Monitor and maintain equipment; ensure compliance with health, safety, and environmental regulations; manage supplies and chemicals; and keep the site clean and well organized.
- Collaborate with leadership: Partner with the Site Manager and District Manager on site planning, promotional activities, and operational improvements. Analyze sales dashboards and operational metrics to inform decisions.
Benefits
- Competitive biweekly pay and commission
- Comprehensive benefits package for Full-Time Employees: Medical, Dental, Vision, Accident, Hospital, Life, and 401(k) with Company Match.
- Free Employee Wash Benefit
- Employee recognition programs
- Opportunities for professional development and advancement to Site Manager and beyond.
- A values‑driven workplace that celebrates your achievements and supports your growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
