Assistant Manager (04311) 14402 Richmond Highway - $17.50 / HR

Domino's•Woodbridge, VA

5d•$18

About The Position

SUMMARY: The Assistant Manager is responsible for all things that happen during the shift. This includes cost controls, inventory control, cash control, and customer relations.

Requirements

Prior experience in a management role or similar experience preferred
Prior experience in a customer service or applicable role preferred
Demonstrated ability to lead by example and ensure accountability from team
Ability to problem solve and resolve customer concerns and/or complaints
Proven ability to work as a part of a team to achieve a common goal
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Must embody Domino’s Values; Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together

Responsibilities

(40%) Manage Store Operations and Drive Results
Comply with and manage any applicable local food safety requirements for certification of the team
Inspect and correct store cleanliness and image issues
Delegate regular or routine tasks (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.)
Prep the store at closing so it’s ready for opening
Manage, communicate, and improve service times during a shift
Complete inventory process correctly when needed
Serve as manager-in-charge for opening and closing shifts with support from GM or AGM
Assists with making schedules
Perform quality checks on all orders to ensure product meets standard
(20%) Build an Effective Team
Partner with your AGM and GM to create a positive environment in the store
Support the onboarding process for candidates and new team members
Answer basic questions about career paths at Domino’s
Train staff on various team member tasks
Recognize and correct behaviors that violate policy
Set consistent expectations and hold others accountable to them
(20%) Provide Best in Class Customer Service
Build relationships with new and frequent customers
Review and respond to customer feedback
Understand menu items and describe the products to customers when needed
Monitor team performance from a customer’s point of view
Coach the team on upselling orders
Ensure the team remains in proper image throughout the duration of the shift
Drive service results and address areas of opportunity
(10%) Maintain Food Safety and Team Member Safety
Promote team member safety inside and outside of the store by consistently communicating the importance of safety
Ensure team members are completing required training in a timely manner
Execute correct procedures for safety and security incidents
Promote delivery expert safety by assisting with call backs, ensure drivers use lock boxes, and following safe delivery protocols
Take responsibility for watching, preventing and reacting to any shortages in the store
(10%) Operate and Troubleshoot Technology
Introduce or train on new technology with support from an AGM or GM
Check, operate, and troubleshoot systems as directed by an AGM or GM
Leverage recommended operations technology to complete and track routines