Assistant Manager - Hollywood/Hallandale

Pollo Tropical•Hollywood, FL

1d•Onsite

About The Position

Support daily restaurant operations by leading a team that delivers high-quality food and exceptional guest service. Supervise and develop team members to meet performance targets in key areas such as food safety, labor, guest experience, and operational standards. Partner with the General Manager to drive restaurant growth while fostering a positive, engaged team environment.

Requirements

Completion of high school or GED required.
3-5 years in the restaurant industry in a leadership role.
Computer program literacy such as internal websites, Outlook and HRIS systems.
ServSafe Certification required.
Good verbal and written communication skills in English required.

Nice To Haves

Basic computer skills
Excel knowledge preferred

Responsibilities

Assist in overseeing restaurant operations to ensure food quality, safety, and consistency in preparation, service, and presentation.
Model and coach hourly team members to deliver exceptional guest service.
Address and resolve guest concerns with urgency and care.
Support a positive team culture through recognition, engagement, and ongoing feedback.
Assist in staffing, training, and onboarding hourly team members using company-approved training tools and processes.
Partner with the General Manager to manage labor and scheduling effectively, balancing team needs with budgetary goals.
Perform essential administrative and operational tasks, including register audits, safe counts, fund reconciliation, and incident reporting.
Attend and actively participate in restaurant, market, and training meetings and workshops.
Recommend and administer coaching and corrective actions in collaboration with the General Manager.
Ensure cleanliness, safety, and organization of the restaurant both inside and outside.
Support compliance with all company policies, health regulations, and operational standards.
Make sound decisions under pressure and help navigate unforeseen challenges.
Foster adaptability and a positive attitude in a changing environment.
Performs other related duties as assigned in accordance with company policies and procedures.