Freddy's Frozen Custard | Assistant Manager - GRR Airport Location

Retail and Dining Positions•Grand Rapids, MI

2d•Onsite

About The Position

Freddy's Frozen Custard & Steakburgers is looking to hire friendly faces who show hospitality and great customer service. The Assistant General Manager is responsible for the overall efficiency and technical operations of the restaurant and ensures Freddy's standard of quality, timeliness, and service. The Manager is responsible for training, refinement of staff and team building through employee motivation.

Requirements

Leadership & Communication
Financial Performance
Health & Safety
Must have experience in Microsoft Office, Excel, Word, and Internet

Responsibilities

Ensures that all Company Standard Operation Procedures are followed
Teaches & practices Freddy’s standards of quality, timeliness and service
Maintains an environment of open communication, positive attitudes, and trust based relationships with all personnel
Ensures that Customer Satisfaction is the highest priority for all employees
Consistently lives “hospitality” in every instance
Leads by example – maintains professional image, appearance and language
Conduct daily labor analysis to achieve target labor percentage
Ensures quality control standards and procedures are strictly enforced
Ensures all standardized portion control guidelines are followed and maintained
Monitor sales trends, develop forecasts and make effective decisions to control the key cost of sales and labor
Maximize productivity without compromising quality standards
Ensure full restaurant compliance with all health department regulations
Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
Ensure that inspections are conducted, and correct on-going issues
Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
Review and approve all schedules and forecasts
Coordinate opening/ closing activities in a timely and safe manner
Complete all operational checklists daily
Ensure that all cash handling procedures are followed
Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
Resolve conflicts and improve team members performance issues in a constructive manner and according to policies