Assistant Manager

Planet Fitness•Prattville, AL

18h•Onsite

About The Position

At Planet Fitness, the mission is to enhance lives through a high-quality, welcoming, judgement-free fitness experience. As one of the largest and fastest-growing fitness franchisors, Planet Fitness fosters a supportive and engaging team culture focused on member well-being and exceptional experiences. The Assistant Manager is a full-time role supporting the club manager in overseeing club operations to ensure an exceptional "Judgement Free" member experience. This role involves significant involvement in team member onboarding and training, leading the team in task completion, driving club priorities and KPI goals, and focusing on behaviors that create an outstanding member experience.

Requirements

Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency

Nice To Haves

9-12 months of experience in a customer service environment is preferred
9-12 months of experience supervising and leading team is preferred

Responsibilities

Lead team members to complete assigned tasks in a safe and efficient manner.
Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage inventory system for cleaning supplies.
Ordering club supplies and retail product.
Track KPI to identify areas of strengths and opportunities; game plan with club manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)