Assistant Manager

Rocky's Ace Hardware•Springfield, MA

1d•Onsite

About The Position

The Assistant Store Manager is responsible for overseeing the daily retail operations, ensuring the highest standards of Helpful customer service, and directing projects and responsibilities assigned and delegated by the Store Manager. This role involves opening and closing the store, ensuring safety and security, and possessing knowledge of overall store policies, procedures, and goals. The Assistant Manager must also be capable of understanding management responsibilities and filling in for the Store Manager as needed. Key duties include overseeing tasks delegated to store team members, training and supervising personnel to ensure optimum performance and amazing customer service, assisting in maintaining accurate inventory, and performing general housekeeping to keep the store safe for both team members and customers. Additional responsibilities include shopping the competition monthly, participating in and sometimes leading monthly store meetings, overseeing inventory order placement, receiving, and stocking. The Assistant Manager is expected to achieve sales and productivity goals established by the Store Manager, maintain acceptable gross margin levels, ensure the safe working condition of store equipment and fixtures, and set a positive example by following company procedures. This role also involves developing promotions to increase store traffic, ensuring proper merchandising of end-caps, cross merchandising, and feature displays, and demonstrating helpful customer service by greeting and assisting customers on the sales floor. Resolving customer claims and complaints in a timely, courteous, and discreet manner, authorizing refunds consistent with company policy, and processing weekly hot sheets and price adjustments to ensure timely bin tagging are also part of the job. Finally, the Assistant Manager must attend and assist with mandatory monthly store meetings and perform other responsibilities as assigned by the store manager.

Requirements

Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
Ability to oversee the tasks assigned and delegated to the various store team members
Ability to train store personnel
Ability to supervise in store personnel to insure optimum performance and amazing customer service
Ability to assist in maintaining an accurate Inventory
Ability to perform general housekeeping and keep the store in a safe condition for Team members and Customers
Ability to shop the competition monthly
Ability to participate and sometimes lead the monthly store meetings
Ability to oversee inventory order placement, receiving and store stocking
Ability to achieve sales and productivity goals and keep gross margin at acceptable levels
Ability to maintain a safe working condition of store equipment and fixtures
Ability to set a positive example by following company procedures
Ability to develop promotions to increase store traffic
Ability to ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Ability to demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
Ability to resolve customer claims and complaints in a manner that is timely, courteous and discreet
Ability to authorize refunds in a manner that is consistent with company policy
Ability to work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Ability to attend and assist with mandatory monthly store meetings

Responsibilities

Open and close the store
Safety and security, as assigned
Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
Oversee the tasks assigned and delegated to the various store team members
Training of store personnel
Supervise in store personnel to insure optimum performance and amazing customer service
Assist in maintaining an accurate Inventory
General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
Shop the competition monthly
Participate and sometimes lead the monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
Maintain a safe working condition of store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic.
Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
Resolve customer claims and complaints in a manner that is timely, courteous and discreet
Authorize refunds in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend and assist with mandatory monthly store meetings
Other responsibilities as assigned by the store manager.