Assistant Manager

Lava Island•Alpharetta, GA

29d•$28•Onsite

About The Position

Lava Island is a high-energy indoor play oasis filled with trampolines, slides, foam pits, obstacle courses, and nonstop birthday parties. It’s a fast-paced environment where families come to make memories—and where strong leaders set the tone for safety, hospitality, and teamwork. As an Assistant Manager, you’ll guide your team through fast-paced days, high guest expectations, and the kind of moments that make this place feel unforgettable. As an Assistant Manager, you’ll oversee daily operations and lead the team on shift—focusing on safety, hospitality, and teamwork. You may specialize in one area (Cafe or Parties), but you support the whole facility as the on-site leader, working closely with the General Manager and Operations Manager to keep the park running smoothly. This role is active and hands-on, with a lot of movement and a wide variety of responsibilities. Success in this role looks like leading with confidence, staying composed under pressure, and helping the team deliver a great day for families.

Requirements

Age 18 or older
High school diploma or equivalent
ServSafe Manager Certification, or ability to complete within 30 days
Experience in a guest facing hospitality leadership role
Ability to lead large teams respectfully and confidently
Reliable, professional presence during high-volume shifts
Background check and drug screen
Ability to stand for long periods and lift up to 50 lbs
Must be available evenings, weekends, and holidays

Nice To Haves

A people-first leader with hospitality or guest facing experience
Confident supervising a team of 15+ in a fast-paced environment
A strong communicator who leads by example
Organized, steady under pressure, and adaptable
Hands-on—willing to jump in wherever the team needs support
Focused on safety, service quality, and guest satisfaction
Growth-minded, reliable, and team-oriented

Responsibilities

Coach, train, and motivate team members during your shift
Hold the team accountable to performance expectations and hospitality standards
Foster a positive, safe, guest-focused culture
Serve as the Manager on Duty (MOD), often the primary leader on-site
Oversee all guest-facing and behind-the-scenes areas during your shift
Ensure safety, cleanliness, and operational flow across the park
Respond quickly to guest concerns and resolve issues with empathy
Work collaboratively with the Operations Manager and General Manager on expectations and issue escalation
Monitor team productivity and guest satisfaction
Execute daily checklists, performance benchmarks, and guest experience standards
Support food service efficiency, throughput, and accuracy
Assist with parties, events, and projects assigned by the General Manager