Assistant Manager

5305 Marquis Inc•Pensacola, FL

6d•Onsite

About The Position

The Assistant Manager assists the manager in coordinating people, activities, and available resources to maximize the successful operation of the property. This role ensures the property's operations comply with company policies and procedures, Fair Housing, and other applicable laws and regulations governing operations. The Assistant Manager is involved in all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, budgeting, accounts receivable, accounts payable, and vendor relations.

Requirements

Must be able to read, write and communicate effectively.
Ability to interact professionally with residents, vendors, contractors and clients.
Mathematical skills are required.
Proficiency in using property management software(s) used by the Company, as well as Microsoft Office (Word, Excel and PowerPoint) in order to complete required reports and employment documents.
Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.
Knowledge and 1 to 2 years of experience in multi-family property management.
Ability to clearly and effectively communicate both verbally and in writing.
Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
Proven employment history of property management, sales, marketing and customer service background sufficient to manage the day-to-day operations.
Maintain high legal/ethical standards in all work-related decisions.
Take pride in quality of work and attention to detail.
Must have reliable transportation.
Professional in-person and phone presence and etiquette.
Capacity to work with little supervision using effective time management and organizational skills.
Complete tasks and projects within deadlines.
Partner with team to resolve issues and highlight opportunities.
Capable of working in a team environment and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.
Strong skills in OneSite, EIV and TRACS program are essential.

Nice To Haves

Accredited Resident Manager (ARM) preferred.
National Apartment Leasing Professional (NALP) preferred.
Certified Occupancy Specialist (COS) preferred.
Tax Credit Specialist (TCS) preferred.
Housing Quality Standards (HQS) preferred.
Fair Housing Training and LIHTC training preferred.
Uniform Physical Condition Standards (UPCS)/REAC Inspection preferred.
Management & Occupancy Review by the Contract Administrator (MOR) preferred.
Electronic Income Verification (EIV) system preferred.
Knowledge of HUD Subsidy Programs.

Responsibilities

Assist manager in all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, budgeting, accounts receivable, accounts payable, vendor relations.
Generate and maximize property income.
Accurate and on-time submission of all reports.
Monitor, supervise and direct entire property team in absence of manager.
Adhere to all federal, state and local employment law as well as and all processes, policies and procedures.
Ensure compliance with all Affordable Programs regulations and/or other federal, state and local requirements applicable to property.
Maintain proper records for all applicable programs to site.
Ensure office is opened on schedule and that office and model apartments are maintained in a clean condition.
Perform light housekeeping as necessary.
Physically walk and inspect property as required by city and or affordable program regulations and/or requirement.
Complete move-out inspections and process per policies and/or program requirements.
Utilize the market information to make strategic decisions for the success of the property.
Make bank deposits and/or other operational requirements.
Welcome and show prospective residents the property utilizing Company leasing techniques and expectations.
Demonstrate leasing techniques to the leasing office team and communicate expectations.
Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
Attend on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
Maintain required logs.
Adhere to policy and procedure changes.
Identify existing and potential barriers to the successful accomplishment of property and share with supervisor.
Host/Attend regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
Lead by example for community team members in the areas of resident communication, leasing, and telephone techniques.
Take a hands-on approach to any necessary duties to ensure the job is completed.
Strive to meet resident needs and create win/win situations.
Follow through on resident problems to satisfactory resolution and communicate problems to supervisor.
Assist manager with on-site new team member orientation for all new team members.
Maintain an awareness of training resources available and adhere to training requirements.
Uphold high standards of honesty for self and team members.
Maintain relationships with residents, associates and vendors on a professional level at all times.
Perform other related duties as assigned by management.
Assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, assisting at other properties, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential.
Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc.