Assistant Manager

DOVER SADDLERY RETAIL INC•Charlottesville, VA

2d•Onsite

About The Position

This position will be the leader on the sales floor and the assistant to the Store Manager. You will need to exceed at the Key Supervisor and Inventory Administrator job requirements. Responsible for providing customers with prompt and courteous service and assistance, replenishing, and stocking merchandise, and keeping the sales floor clean, neat, and fully organized. Responsible for properly opening and closing the store and overseeing retail staff in the absence of the store manager. You are expected to be an advocate for Dover Saddlery with our customers and employees. Greet customers and provide exceptional customer service experience Oversee the sales floor to ensure complete customer satisfaction. Coach the staff to ensure great customer service. Answer questions, suggest promotional items and provide product information Process payments by totaling purchases; processing checks, cash and store or other credit cards. Process customer refunds courteously and professionally. Process merchandise shipments Assist with store upkeep Properly opening and closing the store for business, including: Cash register reconciliation Filing appropriate daily/nightly paperwork Disarming/Arming alarms as appropriate Securing cash and checks Ensure proper customer service standards on the sales floor and guiding the retail employees Basic retail inventory management, processing incoming shipments, maintaining an organized sales floor and supporting outgoing shipments. Meet Weekly Sales Goals. Motivate the sales staff. Maintain proper staffing levels by efficient scheduling. Create and maintain sales producing merchandise displays. Provide advanced product and salesmanship training for the staff. Enforce policies and procedures. Improve the store’s profitability by increasing sales, controlling wages, and maintaining an accurate and appropriate inventory. Provide loss prevention through quality customer service. Proper delegation of tasks to ensure productivity. Lead by example. Assist the General Manager in creating solutions for any sales and operations challenges faced by the retail store. Assist the General Manager in staff recruitment, selection and hiring. Completely operate the business in the absence of the General Manager. Overseeing retail staff in the absence of the store manager Provide employees with oversight and support a safe and proper work environment. Perform other duties as assigned

Requirements

Strong English Equestrian Knowledge required
Understanding of sales principles and customer service practices
General knowledge of and ability to operate a personal computer, including proficiency in Microsoft Word and Excel
Ability to motivate and inspire a team to ensure high level performance
Will work a rotating schedule including days, nights, weekends and holidays
Solid communication and interpersonal skills
Ability to read, write and effectively communicate with customers, peers, and management
Telephone etiquette
Ability to multi-task while being attentive to customers
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift
May occasionally involve stooping, kneeling, crouching, and climbing ladders
Ability to lift, push, pull and carry up to 50 lbs
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
High school diploma or equivalent, or in pursuit of a diploma
Team Player
Problem Solving

Nice To Haves

Retail Store Management experience is a plus

Responsibilities

Provide customers with prompt and courteous service and assistance
Replenish and stock merchandise
Keep the sales floor clean, neat, and fully organized
Properly opening and closing the store
Overseeing retail staff in the absence of the store manager
Greet customers and provide exceptional customer service experience
Oversee the sales floor to ensure complete customer satisfaction
Coach the staff to ensure great customer service
Answer questions, suggest promotional items and provide product information
Process payments
Process customer refunds
Process merchandise shipments
Assist with store upkeep
Cash register reconciliation
Filing appropriate daily/nightly paperwork
Disarming/Arming alarms as appropriate
Securing cash and checks
Ensure proper customer service standards on the sales floor and guiding the retail employees
Basic retail inventory management, processing incoming shipments, maintaining an organized sales floor and supporting outgoing shipments
Meet Weekly Sales Goals
Motivate the sales staff
Maintain proper staffing levels by efficient scheduling
Create and maintain sales producing merchandise displays
Provide advanced product and salesmanship training for the staff
Enforce policies and procedures
Improve the store’s profitability by increasing sales, controlling wages, and maintaining an accurate and appropriate inventory
Provide loss prevention through quality customer service
Proper delegation of tasks to ensure productivity
Lead by example
Assist the General Manager in creating solutions for any sales and operations challenges faced by the retail store
Assist the General Manager in staff recruitment, selection and hiring
Completely operate the business in the absence of the General Manager
Provide employees with oversight and support a safe and proper work environment
Perform other duties as assigned