Assistant Manager

Honey Veil•South Miami, FL

2d•$50,000 - $55,000•Onsite

About The Position

Honey Veil is a matcha, coffee, and bakery café focused on quality products, thoughtful systems, and consistent service. We operate primarily daytime hours and value calm, organized execution and strong hospitality. We’re seeking an Assistant Manager (FOH & BOH) to serve as the right hand to the General Manager, supporting daily operations across both front and back of house. This is a hands-on leadership role combining floor presence with operational support. You’ll help plan the day, lead shifts, support supervisors, and ensure standards are upheld when the GM is on-site or away.

Requirements

2–4+ years in a café, bakery, or quick-service environment
Prior leadership experience (shift lead, supervisor, assistant manager, or similar)
Working knowledge of both FOH service and BOH/bakery operations
Strong planning, communication, and problem-solving skills
Calm, reliable leader with a hospitality-first mindset
Availability for early mornings, weekends, and peak days
knowledge in systems like MarginEdge and Toast POS

Responsibilities

Support Daily Operations (FOH + BOH)
Act as Manager on Duty in the GM’s absence, fully owning the success of the day
Lead shifts on the floor: open and/or close, assign stations, and ensure smooth service
Support both FOH service flow and BOH prep/production to keep the operation aligned
Plan the Day & Support the Week
Assist with daily planning: staffing flow, station assignments, prep priorities, and service pacing
Ensure breaks are planned, delegated, and compliant while maintaining coverage
Anticipate needs for upcoming shifts and communicate them clearly to supervisors and the GM
Team Leadership & Development
Support and coach shift supervisors and baristas during service
Help onboard and train new hires across FOH and BOH systems and standards
Reinforce expectations around quality, cleanliness, efficiency, and professionalism
Serve as a steady, calm leadership presence for the team
Service, Beverage & Bakery Standards
Ensure matcha, coffee, and specialty beverages are executed to Honey Veil standards
Support bakery and BOH teams with prep accuracy, portioning, and presentation
Identify quality gaps and address them through coaching and system improvements
Guest Experience
Own guest experience on shift: greeting guests, handling feedback, and resolving issues
Step in for service recovery when needed, turning problems into positive outcomes
Maintain a welcoming, organized, and calm café environment
Back of House Oversight
Support BOH workflows, prep schedules, and food safety standards
Monitor waste, pars, and production levels in partnership with the GM
Ensure BOH cleanliness, organization, and compliance
Inventory, Cash & Systems
Assist with inventory counts, ordering inputs, and vendor coordination
Support cash handling, drawer accuracy, and daily reporting
Ensure SOPs, checklists, and systems are followed consistently
Jump In Where Needed
Step into any role—bar, register, expo, prep, runner—to support the team and maintain flow