Assistant Manager

Wunderland•Portland, OR

16d•$21

About The Position

The Assistant Manager actively leads, coaches, and trains the following areas in the business: authentic customer service, communication, conflict resolution, business acumen, time management, and operation of POS terminals. Maintains desired store appearance according to company standards. Leads employees for optimum store performance as laid out by Store Manager. Our company, Wunderland, was started in the early 60’s with theater locations located in the Newport area before moving to Portland. As computer technology emerged and came to consumers, video games were added to theaters in the late 70’s. The name “Electric Castle” emerged to designate theaters with game rooms were open for additional fun before or after your movie. With the huge demand for arcade games it wasn’t too long before a location with only these electronic marvels was needed and the first all arcade game location was opened. “Wunderland” was added to the “Electric Castle” and a new era of family fun was etched into the hearts of Portland families. On a daily basis you can expect to find yourself: Ensures proper opening and closing of the location via completing reports and cash reconciliation. Performs deposit/nightly paperwork audits. Assists with inventory and ordering for all supplies, prizes, and concessions. Oversees a staff 10 – 15 additional employees during shifts. Drives success by ensuring employees follow the established processes. Mediates escalated guest interactions to assure a positive experience. Ensures all guests are safe and having fun and to ensure repeat customers. Ensures all equipment and facilities are functioning at all times and report any malfunctions according to company procedure. Maintains punctual, regular and predictable attendance. Works collaboratively in a team environment with a spirit of cooperation. Respectfully takes direction from manager. Other duties as assigned.

Requirements

Related experience in retail and/or training or equivalent combination of education and experience.
Ability to effectively present information and respond to questions.
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear, use hands to finger, handle of feel and reach with hands and arms.
This position requires a valid Driver’s License, insurance and reliable transportation.
Ability to work any shift including mornings, evenings, weekends, and holidays, 40 hours weekly.

Responsibilities

Ensures proper opening and closing of the location via completing reports and cash reconciliation.
Performs deposit/nightly paperwork audits.
Assists with inventory and ordering for all supplies, prizes, and concessions.
Oversees a staff 10 – 15 additional employees during shifts.
Drives success by ensuring employees follow the established processes.
Mediates escalated guest interactions to assure a positive experience.
Ensures all guests are safe and having fun and to ensure repeat customers.
Ensures all equipment and facilities are functioning at all times and report any malfunctions according to company procedure.
Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Respectfully takes direction from manager.
Other duties as assigned.