Assistant Manager

Supreme Fitness Group•Kailua-Kona, HI

3h•$20 - $20

About The Position

The Assistant Manager will be responsible for assisting the General Manager in the oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Assistant Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Requirements

Customer service background preferred.
Must be 18 years of age or older.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent preferred.

Nice To Haves

Customer service background preferred.
High School diploma/GED equivalent preferred.

Responsibilities

Recruit, hire, train and develop a high performing team consisting of Member Service Representatives, Trainers and Custodians.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure team members follow superior customer service guidelines.
Schedule team members and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
Resolve team member issues or concerns.
Discuss team member disciplinary measures with General Manager/Area Manager
Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate all member requests, issues and questions.
Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
Ensure safety of employees, members and club property.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.
Authorize expenditures and refunds.
Make daily bank deposits.
Prepare HR related forms and send to Corporate Human Resources Team.
Track statistics and reports (weekly, monthly, annually).
Backup support for any team member who is absent.