Assistant Manager

Andasol Management, Inc.•Rancho Cucamonga, CA

About The Position

Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people in the workplace with our amazing culture, healthy benefits, and growth opportunities. Join our amazing company and start your career in Self-Storage today! The assistant manager’s role supports the day-to-day operations collaborating with the manager of the property. Reporting directly to their District Manager, this individual provides excellent customer service, manages the rental and collection process, and proactively maintains the properties cleanliness. This individual works independently, both inside and outside, completing daily and monthly checklists, and assists in the daily operations of the property.

Requirements

Valid driver’s license, insurance, and working transportation required to travel between properties or conduct other work-related business.
1 year of experience in a customer facing role preferred.
Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
Weekend availability and ability to work independently.
Office skills including organizational skills, writing, basic math, and computer skills.
Excellent communication and interpersonal skills with great decision-making ability.
Strong customer service skills with a passion for helping others.

Responsibilities

Supports the properties sales goals by effectively promoting units and supplies, following up on leads, and garnering positive reviews.
Guides customers through the rental process, including offering insurance, handling 3rd party products and services, and conducting site tours.
Performs daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
Balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.