Assistant Manager

Maersk•Phoenix, AZ

14h•$60,000 - $65,000•Onsite

About The Position

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. We are seeking an Assistant Manager in Phoenix, AZ! Shift- Tuesday thru Saturday 11am to 730pm Essential Functions: Develops and maintains relations with vendors, stores, independent contractors. Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims. Dispatches trucks using GPS technology. Oversees in-home delivery for customers. Maintains monthly operating reports that include statistics and customer service scores. Oversees Customer Service Representatives and Routers. Attendance and Punctuality are essential functions of the job Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems

Requirements

Flexible work schedule
Must be Self-Motivated to work with little supervision
Excellent Attendance record
Positive Attitude and ability to work with others
Good Communication Skills
Excellent Customer Service Skills
Bilingual Spanish and English
5+ years of experience in Logistics, Supply Chain or Related Field
Excellent problem-solving skills
Good time management skills
Experience working in a manufacturing environment
Experience in a Supervisor role including performance reviews of direct reports

Responsibilities

Develops and maintains relations with vendors, stores, independent contractors.
Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
Dispatches trucks using GPS technology.
Oversees in-home delivery for customers.
Maintains monthly operating reports that include statistics and customer service scores.
Oversees Customer Service Representatives and Routers.
Attendance and Punctuality are essential functions of the job
Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems