Assistant Manager!

European Wax Center- Kyle•Kyle, TX

About The Position

The Assistant Sales & Service Manager (ASM) is responsible for ensuring every guest has a memorable and inviting experience while delivering the company’s desired financial results. This role heavily collaborates with and assists the Center Manager. This includes but is not limited to; helping to lead a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, associate training, and center cleanliness. This position also focuses heavily on front desk high performance sales through authentic guest communication and consistent associate coaching. This is considered a growth role with many of our ASMs successfully elevating into Center Manager positions during their tenure with EWC UPMA.

Requirements

Willing to learn the business of Revealing Beautiful Skin and how to utilize Key Performance Indicators (KPIs) to drive positive business performance.
Excited to live the EWC lifestyle, be a part of the UPMA Group community and live by best practices of both to provide the highest level of guest and associate experience possible.
Is self-motivated and a go-getter.
Is accountable, punctual, organized, and personality plus!
Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
Proficient in Excel and Word.
Excellent written, verbal and presentation skills.
Ability to appropriately deal with associates and customers.
Has some history of conflict management and cross functional team building.
Excellent time management skills.
Strong and quantifiable experience in operations and customer service industry.
Ability to work a flexible schedule to meet business needs.
Full time availability.
Minimum of 2 years’ experience in a multi service or specialty store environment.
Management or leadership experience in a professional setting required.
Desire to be a passionate EWC Brand Culture Warrior and drive team development for a dynamic and growing franchise.

Responsibilities

Ensures the center exceeds guest’s expectations by delivering an inviting and memorable brand experience with every guest that walks in the door.
Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life.
Promotes sharing their experience with friends and personal networks.
Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.
Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.
Produces results.
Helps manage productive center shifts to ensure the center meets and exceeds established sales goals.
Lead team Associates to do the same by embracing, practicing, and coaching all guest experience behaviors that contribute to high performance sales.
Partners with Center Manager to take smart risks and seek creative value-added solutions to challenges.
Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by sharing all Brand Best Practices.
Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
Celebrates positive Associate performance and partners with Center Manager to identify performance opportunities for ongoing feedback and development.
Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
Analyzes business reports, creates and executes SMART Action Plans in partnership with the Regional Center Manager to improve any results.
Helps to retain a talent pool and is proactive in ensuring all positions are filled in a timely manner.
Coaches Associates for current and future career possibilities.
Creates a learning environment by implementing brand programs in sales, guest service and product knowledge.
Understands and communicates the company’s vision and core values to promote teamwork.
Partner in building a team focused on driving the growth of the center.
Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
Motivates Associates to take action to achieve sales goals and drive positive results daily.
Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and UPMA Corporate Office.
Communicates effectively with the Center Manager, District Manager, Associates and peer management team, including the cascade of information necessary to manage the business.
Coaches and directs Associates on the implementation of visual marketing EWC Brand guidelines and ensures compliance to company standards.
Assists in implementation of all promotional and visual marketing moves as directed by brand directives.
Ensures the center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
Maintains all EWC brand visual and cleanliness standards and coaches on brand and state requirements in sanitation and hygiene.
Ensures compliance to company standards per the EWC Center Operations User Guide.
Supports company loss prevention guidelines.
Assists in maintaining inventory oversight by following company loss prevention policies and offering excellent guest service.
Ensures all areas of the center - including storage room and desk - are neat, clean, organized and operating to EWC Brand standard.
Follows all TDLR requirements and safety standards to ensure a safe and healthy work environment.