Assistant Manager Houston, Texas 77581

Ashford Communities•Pearland, TX

About The Position

The role of Assistant Community Manager requires a high level of energy, a desire to make a real difference in people’s lives, and a commitment to anticipate and exceed the expectations of our residents and customers. The Assistant Community Manager is responsible for effectively assisting the Community Manager in the smooth day-to-day operational and financial administration of an Ashford community. They are specifically in charge of tracking make-ready units and spot-checking for completeness, purchasing, delinquency tracking, posting rents, and classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community.

Requirements

Must be fluent in English and Spanish.
Must have at least 2 years of experience in the multifamily industry
A high school diploma or GED is preferred, or relevant equivalent experience in a related field
Self-motivated results driven with the ability to manage multiple projects
Superior customer service skills, including the ability to manage difficult situations
Strong attention to detail, organizational, planning, time-management, and problem-solving skills
Competence in the operation of telephone, copy machine, facsimile, personal computer/keyboard, Microsoft Office, and Google Docs including Word, Google Docs, Excel, Google Sheets, and community software (OneSite, Facilities+, Bluemoon Forms, Asana, Community Boss, Gatewise, ILM) and knowledge of Internet, Email and Social Media as it pertains to marketing of community
Demonstrate strong oral and written communication skills
Strong ability to close a sale
Verbal, math, and reasoning skills
Ability to follow oral directions
Perform and complete tasks despite frequent interruptions
Flexibility with work schedule to include the ability to work extended hours on a periodic basis
Must be willing to travel and assist at other Ashford Communities as needed
Valid driver’s license Competencies: Describe the skills and behaviors needed to be successful in this position.
Honesty, integrity, and strives to do “the right thing.”
Knowledge and 1 to 2 years of experience in multi-family property management.

Nice To Haves

High School Diploma or equivalent; college degree preferred.
Certifications and/or active membership in apartment association preferred.

Responsibilities

Meet or exceed the required monthly leasing goal of 4 leases to support occupancy and property performance
Send the required notices on time as per company policy regarding collecting delinquencies from residents
Comply with federal, state, and company policies, procedures, and regulations for eviction hold agreements, promise-to-pay agreements, and evictions.
Prepare final account statement for past residents within 3 business days
Provide accounting support to Management (Data gathering and analysis in preparation for Community Manager)
Enter invoices (approved by the manager) on the same date as the invoice is received with the correct coding according to company procedures
Create purchase orders for office supplies, make ready and general maintenance supplies twice a month with correct coding according to company procedures
Maintain Asset Tracking sheet every month
Provide general clerical assistance to community office (permit processing, etc.)
Oversees all phases of leasing from initial phone call to move-in to guarantee excellent customer service and consistency in qualification processes
Assume the Community Manager’s duties/authority in the absence of an immediate supervisor in accordance with Ashford and community guidelines.
Complete comprehension of the TAA lease contract and all addendums.
Create a list of units to be made ready on the Property worksheet in the 1st week of the month
Monitor and coordinate the process of making a unit ready from start to finish with the help of in house team and external vendors, following the company policies and procedures
Ensure that all proper and legal documents are received, current and accurately verified, and entered into the computer from new vendors prior to payment being processed
Monitor renewals. Distribute renewal notices 30/60/90 days in advance of lease expiration
Manages resident relations, which includes promptly and professionally attending to residents’ questions and concerns.
Keep track of resident referrals. Make sure resident referrals are properly requested following company policy in a timely manner and distributed to the referring residents
Assist in planning all resident functions. Attendance and participation in hosting in a minimum of (1) per month as directed by the Community Manager
Learn and ensure compliance with all company, local, state, and federal safety rules
Have a working knowledge of OneSite, Facilities+, Bluemoon, and Funnel CRM
Represent the company in a professional manner at all times
Follows company procedures regarding safety and emergencies
Assists with resident functions as needed
Performs other special projects and duties as assigned