Assistant Manager (Non Exempt)

PDS Health•Olney, MD

10d

About The Position

Now is the time to join Olney Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The role of the Assistant Operations Manager is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their assigned location(s). The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model aka Perfect Patient Experience (PPE) is executed to gain Patients for Life (PFL). The Assistant Manager, in the absence of the Operations Manager, provides leadership and guidance to achieve individual and team success. This role is a supervisor to front office team members. The Assistant Manager supports and drives PDS’s mission and culture for their assigned location(s).

Requirements

High School Diploma or general education degree (GED)
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to multi-task effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
Organized, detail-oriented individual able to work in a fast-paced environment

Nice To Haves

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Responsibilities

Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
Acts as manager of supported practice in Operations Manager's absence
Plans and prepares work schedules and assigns team members to specific duties
Work with team members to help develop successful patient communication skills and facilitate learning
Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
Assisting in driving year over year revenue and profit growth
Ensure adherence to cash management and accounting protocols
Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
Ensure office is following PDS standards in respect to facility cleanliness and maintenance
Lead and participate in daily huddles and all other meetings as required
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
Supports Clinicians education and referrals regarding the Mouth-Body Connection
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned