Assistant Manager

Orangetheory•Rocky River, OH

4h•$17 - $19

About The Position

Community. Passion. Fitness. As a Sales Lead, you will be responsible for providing a welcoming space and remarkable experience to every member and first-time guest. A successful sales lead is someone who provides exceptional customer service and possesses a high emotional intelligence. This role is well suited for someone who is goal-oriented and self-driven. Orangetheory Fitness is a fast-paced, fun, and vibrant work environment. Feel like you could talk to anyone? Then keep reading!

Requirements

2 years customer service experience preferred.
1-3 years sales experience preferred.
Comfortable working with new technology, smart phones, and computers.
Must possess a growth mindset and have a passion for helping others.
Possess a strong work ethic, operate with integrity and maintain a professional demeanor.
Excellent verbal and written communication skills.
Ability to multi-task and manage member questions or concerns.

Responsibilities

Manages the lead funnel: following up with prospects who have expressed interest in trying Orangetheory, booking their first class, and providing them an exceptional first-time guest experience.
Provides membership details based on Group Fitness Coaches’ prescription.
Meet and exceed Key Performance Indicators.
Generates leads, books appointments, membership/pack sales, additional revenue drivers.
Answer member questions in a timely manner and navigate any concerns appropriately.
Maintains brand compliance through following all OTF systems and procedures.
Keeps the front desk organized and has the ability to prioritize tasks throughout their shift as necessary.
Welcome members by name and take accurate class attendance.
Create memorable member moments daily through celebrating birthdays, member anniversaries, and class milestones or personal records.
Be well informed on all studio happenings: current promotions, fitness challenges, out-of-studio events, and all corporate initiatives/offerings.
Must work well independently and take ownership of their individual contribution to the overall success of the studio and team.
Assist with keeping the studio clean and organized.