Assistant Manager

The Dog Stop Knoxville•Knoxville, TN

17d

About The Position

Do you love dogs and thrive in a fast-paced, team-oriented environment? The Dog Stop Knoxville is looking for an enthusiastic Assistant Manager to join our team. This is a great opportunity for someone with leadership, customer service, and dog care experience who is excited to be part of an established, successful, and fast-paced business and help continue driving its success. This role is ideal for someone who can confidently lead day-to-day dog care operations, support staff, build strong client relationships, and help ensure every guest receives the exceptional care and service The Dog Stop is known for. Candidates should be comfortable working hands-on with dogs while also helping oversee team performance and daily back-of-house operations. Why You’ll Love Working With Us Be part of a passionate, dog-loving team Play a key role in the continued success of an established business Utilize your leadership skills in a dynamic, hands-on environment Work in a fun, upbeat work environment where every day is different Help provide an exceptional experience for both canine and human clients

Requirements

Weekend and holiday availability is a must!
Experience in dog care, employee management, and customer service is required
A positive attitude and outgoing personality
Dedication to providing an exceptional experience for our clientele
Strong leadership and communication skills
Basic computer skills
Comfortable handling dogs of various breeds, sizes, and temperaments
Ability to thrive in a fast-paced environment and think quickly on your feet
A love of dogs, of course!
At least 1 year of experience in retail and customer service
At least 1 year of employee management experience
At least 1 year of dog care experience
Excellent communication skills

Responsibilities

Supervising and directing safe, positive play
Maintaining a clean and healthy environment for guests
Overseeing staff and canine interactions
Managing back-of-house operations
Implementing and training team members on corporate policies and procedures
Identifying dog play styles and behaviors and responding proactively
Supporting staff management and accountability through ongoing coaching, guidance, and feedback
Assisting with social media content
Maintaining strong customer relationships
Giving client tours and helping create a welcoming experience for prospective and current clients
Ensuring guests and their owners feel comfortable and receive the level of service they’ve come to expect from The Dog Stop
Contributing to a positive, professional, and team-oriented work environment