Assistant Manager

Moe's Franchise•Bristol, CT

6d•Onsite

About The Position

Purpose: Assist General Manager in overseeing operations of Moe’s Southwest Grill restaurant by working with Shift Managers and all team members to ensure outstanding customer service to maximize sales while controlling food, labor, and other operating costs to maximize profitability. Job Duties: Assists the General Manager in the following: Ensures all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the famous “Welcome to Moe’s”; asking if they have visited Moe’s before and make all guests feel welcome Assures the cleanliness and attractiveness of the facility exceeds the expectations of Guests, Health Departments, Moe’s Corporate, and Savin Brands. Attracts patrons by following marketing programs and soliciting catering opportunities. Promotes and executes advertising, public relations, and local community programs. Maintains safe, secure, and healthy environment in and around the restaurant by following and enforcing sanitation standards and procedures, complying with legal regulations, and following Savin Brands safety initiatives. Reports all maintenance and safety concerns to Savin Brands. Maintains the ambiance of the restaurant by controlling lighting, background music, television monitors, and the temperature of the FOH. Utilizes and assures utilization of all business tools; including food preparation equipment, technology items, and video/audio equipment. Maintains operations by following established policies and standard operating procedures; implementing production, productivity, and quality standards. Accomplishes company goals by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments. Places food orders based on established pars and conducts precise daily and weekly inventory of restaurant food products and dry good. Assists with meet the restaurant’s financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Controls food costs by assuring proper portion control, ensuring quantities of food prep are appropriate, minimizing waste, assuring all purchase transactions are accounted for, and food orders are accurate and within budgeted amounts. Assists the GM in being the ambassador of Savin Brands and Moe’s Mission, Vision, Values, and Key Business Drivers with pride and integrity. Assist the GM with accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and enforcing policies and procedures. Continually improves job knowledge by participating in Assistant Manager meetings, educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Requirements

Skilled in providing outstanding customer service
Ability to maintain customer focus to accomplish guest satisfaction
Experience in controlling food, labor and other operating costs
Experience with people management and able to nurture, train, coach, mentor and hold team members accountable
Ability to create and maintain the team member schedule and skilled at adjusting schedule based on sales volume demands
Experience resolving conflict with customers and team members
Possess solid communication (verbal and written) and interpersonal skills
Sound decision making and problem solving skills
Must possess basic computer skills including the ability to navigate the internet, email, word and excel
High level of initiative and self-motivated
Time management and deadline oriented
High Energy Level and ability to multitask
Average minimum 1 years’ experience in managing teams
Must have ServeSafe Certification before they will be allowed to be the MOD and to run a shift.
Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of their first day of employment
Must be 18 years of age and acceptable criminal and credit background check
Possess a valid driver’s license, maintain an acceptable motor vehicle record (MVR), proof of insurance and have a satisfactory vehicle to make catering deliveries, required
Ability to communicate with Guests and all co-workers
Ability to perform basic addition and subtractions and make correct change
Ability to process information through the POS register system
Ability to lift up to – 50-lb. boxes of product
Ability to work in a warm environment (grills, fryer) and react to timers
Ability to climb ladders and bend at the waist to clean equipment
Ability to use hands, arms, shoulders and back to build menu items for up to 6 hour periods
Ability to work around industrial-strength cleaners
Ability to weigh and measure during prepping process
Ability to stand for up to 6 hours without a break
Ability to operate the mixer required to prep specific recipes

Nice To Haves

Prior experience in the restaurant, preferred

Responsibilities

Ensuring outstanding customer service
Maximizing sales
Controlling food, labor, and other operating costs
Ensuring all guests receive outstanding service
Assuring the cleanliness and attractiveness of the facility
Attracting patrons by following marketing programs and soliciting catering opportunities
Maintaining safe, secure, and healthy environment
Maintaining the ambiance of the restaurant
Utilizing and assuring utilization of all business tools
Maintaining operations by following established policies and standard operating procedures
Accomplishing company goals by accepting ownership for new and different requests
Placing food orders based on established pars and conducts precise daily and weekly inventory of restaurant food products and dry good
Assisting with meet the restaurant’s financial objectives by forecasting requirements
Controlling food costs by assuring proper portion control
Assisting the GM in being the ambassador of Savin Brands and Moe’s Mission, Vision, Values, and Key Business Drivers with pride and integrity
Assist the GM with accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff
Continually improves job knowledge by participating in Assistant Manager meetings, educational opportunities