The Assistant Manager is responsible to work closely with the Club Manager to ensure an exceptional "Judgement Free" member experience.
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Must obtain Tanning Certification within time frame required by company.
Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Assist with Staff Management and provide backup support to Club Manager as needed.
Assist in scheduling and supervising
Member service oversight - Ensuring staff is providing a superior customer experience at all
Assist in resolving or escalating employee issues
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the
New member sign-up.
Take prospective members on
Facilitate all member requests, issues and
Assist in overseeing cleanliness and maintenance of facility.
Assist in ordering of supplies using specific budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.
Superior customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at Planet Fitness.
Solid supervisory, diplomacy and listening skills
Basic computer proficiency (Microsoft Suite)
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Must obtain Tanning Certification within time frame required by company.
High school diploma/GED equivalent required.
Must be 18 year of age or older.
Medical, Dental, Vision Insurance
PTO - Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts