Assistant Manager - QSR - Newark Liberty International Airport

Master Concessionair•Newark, NJ

13d•Onsite

About The Position

An MCA Assistant Manager is responsible for assisting the Manager in all day-to-day restaurant operations. This may include BOH and FOH hiring, supervisor/employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, food quality and presentation, sanitation, safety, and responsibility for tracking revenues and cash accounts. Responsible for ensuring the highest level of customer service throughout the operation. Being a role model/leader with the ability to solve problems, make informed decisions, and manage the workforce and time wisely to achieve maximum results. Specialty areas of focus may be designated to an MCA Assistant Manager such as Bar, Market, Commissary, or another unique area of focus as dictated by the Brand, General Manager, or Director of Operations. Focus areas include duties such as daily/weekly inventory counts, ordering, and scheduling responsibility.

Requirements

Minimum 1 year of supervisory experience in restaurants
Knowledge of marketing techniques and impact on business results
Experience in guest relations, negotiations, and complaint handling
Excellent verbal and written communication skills
Commitment to service of customers, staff, co-workers, and management
Demonstrated leadership ability; ability to lead by example
High integrity and honesty
High Work Ethic, passion, and commitment
Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays
Demonstrated coaching and development skills
Ability to train and delegate
Follow-through and dependability
Adherence and modeling of all MCA policies and procedures
Knowledge and commitment to safety and food sanitation
Health Department approved Food Handler Manager Certification

Responsibilities

Adhere to all MCA/Brand operating procedures and ensure that they are adhered to by all shift supervisors and employees
Attend and contribute to management meetings as required
Schedule and Lead Pre-shift/Post-shift meetings on a regular basis and post communications to staff
Ensure that all supervisor/employee duties and assignments are performed and completed in a timely manner
Record deliveries; receive and reconcile inventories with purchase orders
Work to ensure all food/beverages/bakery are in stock, the correct items are displayed on all counters and inside display coolers, and all perishable items are stored at the correct temperatures prior to serving
Complete daily reporting to accurately reflect any MCA/Brand procedures & documentation
Suggest and implement strategies that can lead to increased revenue
Ensure all cash payments are received, recorded and a receipt is provided to the customer
Ensure that an end-of-night report is completed to ensure the correct recording of all transactions
Ensure that all cash items are balanced and accounted for daily
Ensure cash handling of register, deposits, and safe
Ensure the restaurant, market, and bar are always kept to a high level of cleanliness
Ensure that all waste, transfers to other locations, promotional stock, breakages, and spillages are documented
Monitor and ensure orientation, training, development, and performance management of supervisors and crew
Assist staff when required during busy periods
Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget
Assess employee/supervisor strengths and career development
Ensure that all staff are punctual and attired correctly
Meet with problem performers regularly and discuss/document areas of improvement
Record any accidents/injuries/illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures
Ensure that menu briefings and quizzes are carried out regularly with all staff
Work closely, and communicate with the GM to always ensure a smooth operation
Ensure all work is carried out in compliance with Health & Safety regulations
Communicate staff performance issues, training, and development needs to GM on a regular basis
Maintain a high level of service for all guests
Deal with complaints in an efficient and courteous manner
Communicate any service/guest issues to the GM
Perform any other duties as directed by the GM
Maintains total accountability including labor costs, budgets, and projections
Maintains food and beverage costs per budgetary standards
FOH/BOH repair, light bulb replacement, general organization, and cleanliness
Perform safety inspections and document results and shortfalls
Responsible for ensuring all storerooms and loading areas are clean and always organized