Assistant Manager

Rocky's Ace Hardware•Seekonk, MA

18h•Onsite

About The Position

The Assistant Store Manager is responsible for overseeing the daily retail operations, ensuring the highest standards of Helpful customer service, and directing projects and responsibilities assigned and delegated by the Store Manager. Key duties include opening and closing the store, maintaining safety and security, possessing knowledge of overall store policies, procedures, and goals, and understanding management responsibilities to effectively "fill in" for the Store Manager as needed. The role involves overseeing tasks delegated to store team members, training and supervising personnel to ensure optimum performance and customer service, assisting in maintaining accurate inventory, and performing general housekeeping to keep the store safe. Additional responsibilities include monthly competitive shopping, participating in and sometimes leading monthly store meetings, overseeing inventory order placement, receiving, and stocking. The Assistant Manager is expected to achieve sales and productivity goals, maintain acceptable gross margin levels, ensure the safe working condition of store equipment and fixtures, set a positive example by following company procedures, develop promotions to increase store traffic, and ensure proper merchandising of end-caps, cross merchandising, and feature displays. The position also requires demonstrating helpful customer service, resolving customer claims and complaints discreetly, authorizing refunds consistent with company policy, processing weekly hot sheets and price adjustments, and attending mandatory monthly store meetings. Other responsibilities may be assigned by the store manager.

Requirements

Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
Ability to demonstrate Helpful customer service

Responsibilities

Open and close the store
Safety and security, as assigned
Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
Oversee the tasks assigned and delegated to the various store team members
Training of store personnel
Supervise in store personnel to insure optimum performance and amazing customer service
Assist in maintaining an accurate Inventory
General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
Shop the competition monthly
Participate and sometimes lead the monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
Maintain a safe working condition of store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic.
Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
Resolve customer claims and complaints in a manner that is timely, courteous and discreet
Authorize refunds in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend and assist with mandatory monthly store meetings
Other responsibilities as assigned by the store manager.