Assistant Manager Worth, IL

Crisis Center for South Suburbia•Worth, IL

About The Position

The Assistant Manager plays a key role in supporting daily store operations at Neat Repeats Resale. This position partners closely with the Store Manager to meet sales goals, maintain accurate financial records, and ensure the store is clean, organized, and effectively merchandised. This role also serves as a primary point of contact for volunteers, overseeing recruitment, scheduling, training, and retention efforts to maintain consistent staffing and a positive volunteer experience. The Assistant Manager is responsible for processing donations, supporting pricing procedures, and facilitating communication between store staff and leadership. This position requires strong organizational skills, attention to detail, and a proactive approach to improving store operations and enhancing both customer and volunteer engagement. This role is part-time (15 hours per week) and does include evening and weekend hours.

Requirements

High School Diploma or equivalent required
Valid Driver’s License required
1–3 years of retail management and/or customer service experience
Experience with cash handling and POS systems
Strong organizational and project management skills
Strong clerical and basic math skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Nice To Haves

Experience working with volunteers preferred
Knowledge of or interest in resale and retail trends

Responsibilities

Collaborate with the Store Manager on daily priorities, projects, and sales goals
Assist with verification of cash drawers and accuracy of reporting
Maintain a $100 cash bank
Support seasonal merchandising and product displays
Ensure store and volunteer areas remain clean and organized
Maintain an efficient and well-organized stockroom and sorting area
Report facility or maintenance needs to the Store Manager
Process incoming donations in a timely manner
Research items to support accurate and competitive pricing
Monitor daily pricing completed by volunteers
Coordinate volunteer schedules to ensure adequate staffing coverage
Train volunteers on store procedures, tasks, and expectations using established checklists
Educate volunteers on identifying high-value items (e.g., antiques, art, jewelry, furs) for manager review
Assist in oversight of volunteers, including community service participants
Ensure volunteer adherence to Neat Repeats policies and procedures
Maintain regular communication with volunteers, including monthly check-ins
Encourage participation in trainings and agency-wide events
Attend monthly meetings led by the Retail & Resource Officer
Deliver excellent customer service to donors and shoppers
Participate in store-wide sales events
Support initiatives to increase store revenue and profitability
Complete and submit daily shift reports to the Store Manager
Perform other duties as assigned