Assistant Manager

Rocky's Ace Hardware•Worcester, MA

28d

About The Position

The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

Responsibilities

Open and close the store
Safety and security, as assigned
Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
Oversee the tasks assigned and delegated to the various store team members
Training of store personnel
Supervise in store personnel to insure optimum performance and amazing customer service
Assist in maintaining an accurate Inventory
General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
Shop the competition monthly
Participate and sometimes lead the monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
Maintain a safe working condition of store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic.
Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
Resolve customer claims and complaints in a manner that is timely, courteous and discreet
Authorize refunds in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend and assist with mandatory monthly store meetings
Other responsibilities as assigned by the store manager.