Assistant Manager

Service Corporation International•Colorado Springs, CO

13d•$28

About The Position

Our associates celebrate lives. We celebrate our associates. As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it were your own. JOB RESPONSIBLITIES Funeral Director Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs. Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents in accordance with state and federal laws. Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share. Additional responsibilities associated with Funeral documents, arrangements, services, and post family care. Location Management Financial Management Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals. Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management. Understand industry finances, how daily activities affects financial outcomes. May approve expenditures and invoices including overtime. Operations Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation. Identify barriers, encourage ideas, and recommend improvements. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals. In absence of the Location Manager, full-fil appropriate daily responsibilities and decision-making. Additional responsibilities as requested or assigned. People Development Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff. Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsible for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

Requirements

Applicable state Funeral Director Licensure is required
At least five (5) years industry experience in the applicable discipline with progressively increasing responsibilities with an understanding of industry competitive pricing, demographic patterns, and market competition
Desire to learn, understand and apply Financial and Business acumen
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Proficient in MS Office suite including mail, word, excel, & power point as well as proprietary industry software (HMIS, CarePoint, Becan)

Nice To Haves

Technical schooling diploma Funeral Services/ Mortuary Science preferred
Bachelor’s degree in Mortuary Science where required by state law.

Responsibilities

Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs.
Discusses family’s wishes, funeral options, services, products, and pricing with deceased family.
Identifies and communicates special veteran or recognition benefits.
Executes funeral services contracts and documents in accordance with state and federal laws.
Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share.
Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.
Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals.
Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.
Understand industry finances, how daily activities affects financial outcomes.
May approve expenditures and invoices including overtime.
Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation.
Identify barriers, encourage ideas, and recommend improvements.
Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
Manage frontline supervisor’s responsibilities, expectations, and accountabilities.
Make decisions that support and reinforce the company’s market strategies, values, and goals.
In absence of the Location Manager, full-fil appropriate daily responsibilities and decision-making.
Additional responsibilities as requested or assigned.
Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.
Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsible for staff.
Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps.
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.